×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

QM 8.5(2) SU1 ES6 - "Agent not found"

Unanswered Question
Jul 31st, 2012
User Badges:

New install of QM 8.5(2) SU1 ES6.  Using desktop recording.  I can verify that the calls are being recorded and stored locally as .espx files.  However, I get an error when the QM service on the desktop attempts to upload the call to the QM server.


I see an error about "Agent not found."  My Windows username and QM login name match.  Not sure what could be going on.  Has anyone seen this before?


2012-07-31 17:26:49:879 DEBUG [0xe50] QMMessageHandler.cpp[3611] QMMessageHandler::DeleteContact: Found contact(33562710) to delete.

2012-07-31 17:26:49:879 DEBUG [0xe50] QMMessageHandler.cpp[3723] QMMessageHandler::CheckVoiceRecordingStatus: End:0

2012-07-31 17:26:49:879 DEBUG [0xe50] QMMessageHandler.cpp[2699] QMMessageHandler::onCTICallEvent: Clearing any old hold events.

2012-07-31 17:26:49:879 DEBUG [0xe50] QMMessageHandler.cpp[2702] QMMessageHandler::onCTICallEvent: Resetting the Pause and hold start times if not zero.

2012-07-31 17:26:49:881 DEBUG [0xea0] UploadCommunicator.cpp[560] UploadCommunicator::ProcessAgentRequests: Getting queued agent requests.

2012-07-31 17:26:49:881 DEBUG [0xea0] UploadCommunicator.cpp[572] UploadCommunicator::ProcessAgentRequests: Using interface [013DA668] for agent [0.3] request.

2012-07-31 17:26:49:882 DEBUG [0xea8] CSqmcApiBase.cpp[1057] CSqmcApiBase::_sendSingleCCRs: Added dbUID(0) ICM_callID(33562710) into _single list(size: 4)

2012-07-31 17:26:49:887 DEBUG [0xf90] APThreadPool.cpp[209] APThreadPool::ProcessMessageRunnable::run: bTOFileExists=1, bFROMFileExists=1

2012-07-31 17:26:49:900 DEBUG [0xf90] APThreadPool.cpp[369] APThreadPool::ProcessMessageRunnable::run: Passing [C:\Program Files\Common Files\QM\Recordings\Daily\3-1343773583-17770006199-00059A3C7A00.to.raw]

[C:\Program Files\Common Files\QM\Recordings\Daily\3-1343773583-17770006199-00059A3C7A00.from.raw]

[C:\Program Files\Common Files\QM\Recordings\Daily\3-1343773583-17770006199-00059A3C7A00.wav]

2012-07-31 17:26:49:900 DEBUG [0xf90] APThreadPool.cpp[373] APThreadPool::ProcessMessageRunnable::run: 2Passing [C:\Program Files\Common Files\QM\Recordings\Daily\3-1343773583-17770006199-00059A3C7A00.to.raw]

[C:\Program Files\Common Files\QM\Recordings\Daily\3-1343773583-17770006199-00059A3C7A00.from.raw]

[C:\Program Files\Common Files\QM\Recordings\Daily\3-1343773583-17770006199-00059A3C7A00.wav]

2012-07-31 17:26:50:086 DEBUG [0xf90] ASPRawFile.cpp[489] CRawFile::GetFormat2FileInfo: Failed to read timestamp. Empty raw file.

2012-07-31 17:26:50:120 DEBUG [0xe50] QMMessageHandler.cpp[2805] QMMessageHandler::onCTIRTPStopFromMessage:       CTI_RTP_INPUT_STOP_EVENT:CallId(0) Timestamp(1343773610) MAC(SEP00059A3C7A00) AssocCallId() ConnectionId(0)

2012-07-31 17:26:50:120 DEBUG [0xe50] QMMessageHandler.cpp[2814] QMMessageHandler::onCTIRTPStopToMessage:      CTI_RTP_OUTPUT_STOP_EVENT:CallId(0) Timestamp(1343773610) MAC(SEP00059A3C7A00) AssocCallId() ConnectionId(0)

2012-07-31 17:26:50:163 DEBUG [0xf90] APThreadPool.cpp[410] APThreadPool::ProcessMessageRunnable::run: Audio duration: 25070

2012-07-31 17:26:50:434 DEBUG [0xe1c] CLrmTCPClientHandlerLRM.cpp[197] CLrmTCPClientHandlerLRM::LrmUnFormatMessage: message(7:SQM_DB_UPDATED)

2012-07-31 17:26:50:434 DEBUG [0xea4] UploadCommunicator.cpp[677] UploadCommunicator::getAgentInterface: Agent not found. Agent(0.3.00059A3C7A00)

2012-07-31 17:26:50:434 DEBUG [0xea4] UploadCommunicator.cpp[738] UploadCommunicator::getAgentInterface: Agent not found. Looking for global agent '*'.

2012-07-31 17:26:50:434 DEBUG [0xea8] CSqmcApiBase.cpp[2952] CSqmcApiBase::handleIncomingMessage: Message(7:SQM_DB_UPDATED).

2012-07-31 17:26:50:434 DEBUG [0xea8] CSqmcApiBase.cpp[2074] CSqmcApiBase::dbUpdatedMsgHandler: Updated DB_UID in _singleCCRList callID 33562710, callTime 1343773583, DBUID 4

2012-07-31 17:26:50:434 DEBUG [0xe50] QMMessageHandler.cpp[1653] QMMessageHandler::onDBUIDUpdate: MSG_UPLOAD_DBUID_UPDATE: callID(33562710), callTime(1343773583), dbUID(4)

2012-07-31 17:26:50:434 DEBUG [0xe50] QMMessageHandler.cpp[4187] QMMessageHandler::updateDBUID: Writing XML file

2012-07-31 17:26:50:434 DEBUG [0xe50] SQMContactXMLParser.cpp[1351] SQMContactXMLParser::Parser::data2Xml: Begin.

2012-07-31 17:26:50:434 DEBUG [0xe50] SQMContactXMLParser.cpp[1378] SQMContactXMLParser::doData2Xml: Begin.

2012-07-31 17:26:50:437 DEBUG [0xe50] SQMContactXMLParser.cpp[1779] SQMContactXMLParser::doData2Xml: End.  returnCode: 1.

2012-07-31 17:26:50:437 DEBUG [0xe50] SQMContactXMLParser.cpp[1363] SQMContactXMLParser::Parser::data2Xml: End.  returnCode: 1.

2012-07-31 17:26:50:437 DEBUG [0xe50] SQMContactXMLParser.cpp[1351] SQMContactXMLParser::Parser::data2Xml: End.

2012-07-31 17:26:50:792 DEBUG [0xf90] APThreadPool.cpp[548] APThreadPool::ProcessMessageRunnable::run: File encryption success for file: C:\Program Files\Common Files\QM\Recordings\Daily\3-1343773583-17770006199-00059A3C7A00.spx

2012-07-31 17:26:50:792 DEBUG [0xf90] APThreadPool.cpp[629] APThreadPool::ProcessMessageRunnable::run: Post-call processing succeeded.

2012-07-31 17:26:50:794 DEBUG [0xf90] APThreadPool.cpp[644] APThreadPool::ProcessMessageRunnable::run: Calling QueueCompletedJob(). m_pJob addr: 029EB0C0

2012-07-31 17:26:50:794 DEBUG [0xf90] Staging.cpp[227] Staging::QueueCompletedJob: Top of QueueCompletedJob(). this=005C0690

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[514] Staging::AfterCallProcessingThread: Wait returned. waitStatus = 1

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[501] Staging::AfterCallProcessingThread: Calling ProcessCompletedCalls(). this=005C0690

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[531] Staging::ProcessCompletedCalls: Top of ProcessCompletedCalls(). this=005C0690

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[246] Staging::DequeueCompletedJob: Top of DequeueCompletedJob(). this=005C0690

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[264] Staging::DequeueCompletedJob: Resetting the completed job event.

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[537] Staging::ProcessCompletedCalls: Processing completed job with call ID: 33562710, and associated call ID: 291014132637782

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[550] Staging::ProcessCompletedCalls: Calling getRecordingUserInterface() using Agent Record Ref (3)

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[1659] Staging::getRecordingUserInterface: Agent not found. Searching for '*' user.

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[1671] Staging::getRecordingUserInterface: Desktop user found.

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[246] Staging::DequeueCompletedJob: Top of DequeueCompletedJob(). this=005C0690

2012-07-31 17:26:50:794 DEBUG [0xdf4] Staging.cpp[250] Staging::DequeueCompletedJob: Completed jobs list is empty.

2012-07-31 17:26:50:795 DEBUG [0xe50] QMMessageHandler.cpp[3168] QMMessageHandler::onAfterCallProcStatus: MSG_AFTER_CALL_PROC_STATUS: AgentId(3) XMLFile(3-CONTACTS-1343779200-00059A3C7A00.XML) Duration(25070)

2012-07-31 17:26:50:795 DEBUG [0xe50] QMMessageHandler.cpp[3177] QMMessageHandler::onAfterCallProcStatus: Calling addDerivedMetadata()

2012-07-31 17:26:50:795 DEBUG [0xe50] CSqmcApi.cpp[693] CSqmcApi::sendDerivedMetaData: Calling base passing dbUID=4, duration=25070

2012-07-31 17:26:50:795 DEBUG [0xe50] CSqmcApiBase.cpp[919] CSqmcApiBase::sendDerivedMetaData: Adding request for AGENTREQ_DERIVEDMETADATA for agent: [0.3]

2012-07-31 17:26:50:795 DEBUG [0xe50] QMMessageHandler.cpp[3264] QMMessageHandler::addDerivedMetadata: Sent derived metadata to upload client.

2012-07-31 17:26:50:795 DEBUG [0xe50] SQMContactXMLParser.cpp[1351] SQMContactXMLParser::Parser::data2Xml: Begin.

2012-07-31 17:26:50:795 DEBUG [0xe50] SQMContactXMLParser.cpp[1378] SQMContactXMLParser::doData2Xml: Begin.

2012-07-31 17:26:50:795 DEBUG [0xea0] UploadCommunicator.cpp[560] UploadCommunicator::ProcessAgentRequests: Getting queued agent requests.

2012-07-31 17:26:50:795 DEBUG [0xea0] UploadCommunicator.cpp[572] UploadCommunicator::ProcessAgentRequests: Using interface [013DA668] for agent [0.3] request.

2012-07-31 17:26:50:795 DEBUG [0xea8] CSqmcApiBase.cpp[1289] CSqmcApiBase::_sendDerivedMetaData: Set audio duration for this contact to 25070

2012-07-31 17:26:50:795 DEBUG [0xea8] CSqmcApiBase.cpp[1297] CSqmcApiBase::_sendDerivedMetaData: No events to send up.

2012-07-31 17:26:50:796 DEBUG [0xe50] SQMContactXMLParser.cpp[1779] SQMContactXMLParser::doData2Xml: End.  returnCode: 1.

2012-07-31 17:26:50:796 DEBUG [0xe50] SQMContactXMLParser.cpp[1363] SQMContactXMLParser::Parser::data2Xml: End.  returnCode: 1.

2012-07-31 17:26:50:796 DEBUG [0xe50] SQMContactXMLParser.cpp[1351] SQMContactXMLParser::Parser::data2Xml: End.

2012-07-31 17:26:50:798 DEBUG [0xe50] QMMessageHandler.cpp[3210] QMMessageHandler::onAfterCallProcStatus: Returning true

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Stephan Eyler Thu, 10/09/2014 - 22:15
User Badges:

Just ran into this on version 9.X...

Has this ever been resolved?

Actions

This Discussion