We have installed a new Cisco UC system and in our call center we are using UCCX 8.5 Agent Desktop. The software appears to be working, however, the Supervisor Desktop software cannot perform any silent monitoring functions on the agent calls, essentially making the software useless. Any diagnostics run are successful and seem to indicate everything is working fine. We do not have problems monitoring agents who are connected to our Cisco Catalyst switches. We purchased these models because they supposedlly supported the UC platform.
Has anyone installed these switches and worked with the UCCX software?