CME inbound SIP call forwarded or diverted has no audio in either direction

sometime911 · ‎08-02-2012

Inbound and outbound calls are working fine.

Inbound calls answered by agents then transfered to external numbers working fine.

But Inbound calls were forwarded or diverted directly (Call forward) by CME to external numbers have no audio.

Signalling works fine. (External number can answer can hand up. But NO AUDIO)

Did some research on web and found this post.

https://supportforums.cisco.com/thread/2105408

But No NAT and FIREWALL are involved in this case. also check configuration

These two command has already been added by CCA.

no supplementary-service sip moved-temporarily

no supplementary-service sip refer

voice service voip

ip address trusted list

ipv4 0.0.0.0 0.0.0.0

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

no supplementary-service h450.2

no supplementary-service h450.3

supplementary-service h450.12

no supplementary-service sip moved-temporarily

no supplementary-service sip refer

fax protocol none

no fax-relay sg3-to-g3

sip

registrar server expires max 3600 min 3600

no update-callerid

sip-profiles 1000voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol none
no fax-relay sg3-to-g3
sip
registrar server expires max 3600 min 3600
no update-callerid
sip-profiles 1000

Anyone can help?

David Trad · ‎08-05-2012

Hi Kevin,

Do you have transcoding turned on? You may require this but in most cases is not essential.

Is the diverted call going back out over SIP or through a form of PSTN/PRI connection?

Cheers,

David Trad.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

sometime911 · ‎08-07-2012

Hi David

Yes. Transcoding is turned on. Required for CUE at here.

Diverted call going back out over same SIP trunk.

But when I checked SIP trace.

Inbound call was using G711alaw. But outbound is using G729

Outbound dial-peers are configured with a codec class. (g711alaw. g711ulaw and g729)

Not sure how to correct this.

Kevin

paolo bevilacqua · ‎08-06-2012

Bind SIP to interface is configured where?

Which device is performing NAT?

Also seeing the trace would help.

sandunbaduge · ‎01-08-2013

Kevin,

This is like a codec issue, you can configure voice class codec under voice service voip.

voice class codec 1

codec preference 1 g711ulaw

codec preference 2 g729r8

video codec h264