Is MediaSense the correct product for this?

Unanswered Question
Aug 3rd, 2012

I need to make sure I am looking at the correct product.  We need to have the ability to record phone calls in our organization.  I know CUCM 9 will have the new feature "One touch recording".  We will be aquiring all of the latest software after it is released.  Obviously we cant purchase the latest software today, but I need to make sure this the back end product that will allow the function to work.  Does anybody know?           

I have this problem too.
1 vote
  • 1
  • 2
  • 3
  • 4
  • 5
Average Rating: 0 (0 ratings)
Chris Deren Fri, 08/03/2012 - 08:59

MediaSense server will still require 3rd party vendor app to manage the recording, i.e. Verint, Nice, Calabrio, etc.

MediaSense simply manages the underlying recording infrastructure but not the application layer.



j-huthmaker Fri, 08/03/2012 - 09:03

What I'm trying to accomplish is having a softkey on my phone that I can press that will 1) Announce the call is being recorded, 2) allow us to associate a number with the recording (like a case number, etc), and then 3) start recording.

Would the mediasense server still be the correct item?  Also, is there a 3rd party app you would reccommend to accomplish this goal that ties in with MediaSense well?


Login or Register to take actions

This Discussion

Posted August 3, 2012 at 8:39 AM
Replies:2 Avg. Rating:
Views:297 Votes:1
Tags: No tags.

Discussions Leaderboard

Rank Username Points
1 21,031
2 15,047
3 10,314
4 8,004
5 4,856
Rank Username Points