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CUCM Configuration for Call Recordings..

Unanswered Question
Aug 5th, 2012
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Hi,


Please let me know what all configuration i have to do in Cisco call manager (CUCM) for call recording.I am using Telestrat Engage software for Call recording .I need to use port mirroring technology for recording.The Version which I am using for CUCM is 7.1.


If any Screen shots it will be helpful...


Thanks in Advace...


Nithin Louis.

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Bruno rangel Sun, 08/05/2012 - 07:30
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Hi Nithin


If you ensure that your Third part application have support for CDR, use the following procedure to configure application billing servers to which you want to send CDRs


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/admin/sacdrm.html



if this helps, please rate

Jonathan Schulenberg Mon, 08/06/2012 - 02:41
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If you're doing SPAN-based recording CUCM isn't really involved in the picture. The third-party recording product captures both the media and signaling packets to understand the details of the call. A better approach would be to use the Built in Bridge-based recording that allows CUCM to explicitly forward a copy of the call to the recording server.


I suggest you reach out to Telstrat support for assistance/guidence here. Most Cisco Technology Developer Program partners provide documentation and support on how to get their product properly integrated.



Please remember to rate helpful responses and identify helpful or correct answers.

Bruno rangel Fri, 08/10/2012 - 07:12
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Hi Nithin

Let me know if it helped?



Hey Jonathan

Good documentation (+5 cents)

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