08-05-2012 03:21 AM - edited 03-16-2019 12:32 PM
Hi,
Please let me know what all configuration i have to do in Cisco call manager (CUCM) for call recording.I am using Telestrat Engage software for Call recording .I need to use port mirroring technology for recording.The Version which I am using for CUCM is 7.1.
If any Screen shots it will be helpful...
Thanks in Advace...
Nithin Louis.
08-05-2012 04:39 AM
Dear All,
Any update??
Thanks & Regards
Nithin Louis
08-05-2012 07:30 AM
Hi Nithin
If you ensure that your Third part application have support for CDR, use the following procedure to configure application billing servers to which you want to send CDRs
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/admin/sacdrm.html
if this helps, please rate
08-06-2012 02:41 AM
If you're doing SPAN-based recording CUCM isn't really involved in the picture. The third-party recording product captures both the media and signaling packets to understand the details of the call. A better approach would be to use the Built in Bridge-based recording that allows CUCM to explicitly forward a copy of the call to the recording server.
I suggest you reach out to Telstrat support for assistance/guidence here. Most Cisco Technology Developer Program partners provide documentation and support on how to get their product properly integrated.
Please remember to rate helpful responses and identify helpful or correct answers.
08-10-2012 07:12 AM
Hi Nithin
Let me know if it helped?
Hey Jonathan
Good documentation (+5 cents)
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