Please let me know what all configuration i have to do in Cisco call manager (CUCM) for call recording.I am using Telestrat Engage software for Call recording .I need to use port mirroring technology for recording.The Version which I am using for CUCM is 7.1.
If you ensure that your Third part application have support for CDR, use the following procedure to configure application billing servers to which you want to send CDRs
If you're doing SPAN-based recording CUCM isn't really involved in the picture. The third-party recording product captures both the media and signaling packets to understand the details of the call. A better approach would be to use the Built in Bridge-based recording that allows CUCM to explicitly forward a copy of the call to the recording server.
I suggest you reach out to Telstrat support for assistance/guidence here. Most Cisco Technology Developer Program partners provide documentation and support on how to get their product properly integrated.
Cheers Bruno Rangel Please remember to rate helpful responses using the star bellow and identify helpful or correct answers
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