SA520 warning: "Port 0 receive error code 10, packet dropped"

Unanswered Question
Jul 31st, 2012
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Dear all


Since a few days our log files are filled up with below message, reoccurring every(!) minute.

I'm not able to interpret that message (and why it is created...)


Any ideas?


Thanks


DateSeverityFacilitySource IPDestination IPLog Data
Tue Jul 31 10:52:22 2012(GMT +0200)WARNKernelPort 0 receive error code 10, packet dropped
Component: KERNEL
Tue Jul 31 10:53:22 2012(GMT +0200)WARNKernelPort 0 receive error code 10, packet dropped
Component: KERNEL
Tue Jul 31 10:54:22 2012(GMT +0200)WARNKernelPort 0 receive error code 10, packet dropped
Component: KERNEL
Tue Jul 31 10:55:22 2012(GMT +0200)WARNKernelPort 0 receive error code 10, packet dropped
Component: KERNEL
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Overall Rating: 5 (1 ratings)
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k.schildge Thu, 03/21/2013 - 13:27
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Hi.

Unfortunately no answer from Cisco at all.

Actually you are the first reply since I've added the post last year!

I'm quite disappointed about that product.


By the way, I also notice sometimes alarming memory usage, but it seems completely not related to any traffic on the network...

tgoranch Fri, 03/22/2013 - 02:53
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Hello,


My name is Tsaneta and I am part of Cisco Small Business support center. Can you please provide me some contact details or directly write to me ([email protected]). I will register a case for you and we might have to address this question to our development team. I will need you to provide me a Cisco ID and the serial number if the SA520.


As you post is from August last year I assume you do not have the latest firmware installed on the unit. It can be found here: http://software.cisco.com/download/release.html?mdfid=282414018&softwareid=282728525&release=2.2.0.7&relind=AVAILABLE&rellifecycle=&reltype=latest


I can advise you to upgrade to the latest version, reset the unit to factory and monitor for a few days if the same error will show up again.


Thank you for choosing Cisco.

I will be waiting for your response.


Regards,

Tsaneta