08-06-2012 07:36 AM - edited 03-17-2019 11:34 PM
How can an end user look up their multisite option release keys for their Tandberg Products?
08-06-2012 07:49 AM
Jackie,
Regards,
Mubashshir Akhtar
08-06-2012 07:51 AM
They tried that, but they said the site is only giving them the software release key. They are looking for the miltisite option key.
08-06-2012 08:10 AM
It is possible that the original unit was RMAed and the license & option keys were not transferred to the new serial number. If that's the case, Go to the same page.
Select Transfer.
From the drop down choose RMA.
Follow the instructions step by step. You will need the original serial, new RMAed serial, RMA number to get the licenses transferred.
Regards,
Mubashshir Akhtar
08-06-2012 08:34 AM
Thank you, I will have them try this step as well.
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