Please help me the following issue. I don't wanna open a TAC case for this...
So Our Customer has a Cisco C20 (tc5.1.3) with 2 LG 50PA5500. The problem is that the codec could not switch off the television after you goes stand by, you just only get the blank screen for 3 seconds and after get the "no signal" LG magic cube or what :-)
After 10 or 15 minutes i don't know exactly the TV goes switch off. I think this is a factory settings and I could not modify this time setting :-(
I set the HDMI CEC: on both outputs in the codec.
I set the simplink ON in the TVs.
The switch on is works correctly, If you switch off the TV manually with remote control the Cisco is able to wake up the TV. So this way is works correctly but the switch off is no.
The question is that will be any solution in the next tc release (6.0) for this LG issue or not?
An other good point to search is the bug toolkit:
I briefly looked but did not find something which would fit your issue.
Neither in the TC5 release notes I did not find anything corresponding to this issue.
But what did LG say besides "try a new firmware".
I had red things about monitors where the pc port or disabled overscan disabled cec, ...
With integration issues its always the trouble even to find out who is the misbehaving one.
Is the C20 the only connected system? I would disconnect everything else and try a different
Unless you get a better answer I would recommend is to escalate this case
as a service request towards Cisco TAC.
Balázs: Please rate the answers!