We are attempting to learn the E20 to showcase it at a SMB demo in a few weeks, and I am having issues with our in-house testing. I have a E20 running TE22.214.171.1243710 with H323 enabled. I have it configured for a static IP address however it persists in grabbing the first available DHCP address. Under Network I have IPStack: IPv4 and Assignment: Static both configured. I set up H323 NAT and was able to place a call over the WAN, but I really need to be able to assign a static address to the unit. I have seen a discussion with another user having a similar issue that was closed due to him finding a workaround. Does anyone here have any experience with static IP assignment issues on the E20? Thanks!
We have seen some cases where the E20 Video Phone out of the box behaves in such a way and has issues for IP assignment. I would request you to follow this procedure and let us know if this resolves your issue :
- Configure the Assignment to be DHCP first
- Reload a fresh software image TE4.1.1 to the E20 Video Phone (Do Not swap the software image but instead upgrade the E20 through the web interface)
Once the new software image loads up, try to make the assignment Static and see if you're able to configure the IP address.
The steps provided by Martin above are correct for configuring Static assignment. Please share the results once you have performed these steps.