Unity Connection 8.6 Help need

Answered Question
Aug 10th, 2012

Hi,

I'm testing Unity Connection features (8.6.2ES25.21900-25) with UCM 8.6.

I can leave message,but it's impossible to read it.

every time calling Unity DN i hear standard prompt "Welcome to Cisco Unity you can leave message or wait for operator"

I was wrong somewhere...

Hope for your help...

Thanks.

I have this problem too.
0 votes
Correct Answer by Chris Deren about 1 year 8 months ago

Your Attempt Signin Rule is pointing to incorrect handler, it needs to go to Conversation - Attempt Sign In.

Also, it needs to be listed above Opening Greeting.

HTH, please rate all useful posts!

Chris

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Average Rating: 4 (2 ratings)
Jaime Valencia Fri, 08/10/2012 - 08:38

Have you checked your call routing rules?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

Chris Deren Fri, 08/10/2012 - 09:28

Use RTMT to see what the calling number is and ensure it is correct.

What is your Voicemail profile in CUCM set to?

Is the proper profile assigned to the phone?

Chris

D_Lebedev Mon, 08/13/2012 - 06:40

Hi Chris,

Voice Mail profile "Default"

Assigned to phone...

Created Forward busy rule at CM,if no answer-transfers to Voicemail standart greeting.

The main problem-i can not set up message plays from dialed ext.

When pressing "Msgs"--if you want dial ext.,please dils and etc...

The only thing i need from CUCN-simple voice mail without AA functions.

Chris Deren Mon, 08/13/2012 - 06:49

Please use either RTMT port monitor or Remote Port Status Monitor to observe what UCON is seeing as caller id, you can download the second tool from ciscounitytools.com

HTH,

Chris

Chris Deren Mon, 08/13/2012 - 07:00

So, you have a voicemail user built in Unity Connection with DN 4470? What parition is assigned to it there?

Chris

D_Lebedev Mon, 08/13/2012 - 07:27

So,now it works a little more better.

If i press * while "Dial ext. or wait operator",i can hear user menu,where i can manage messages.

How i can set up User menu comes first after dial message box?

Thanks.

Chris Deren Mon, 08/13/2012 - 08:09

Please provide screen shot of Unity Direct Routing Rules configuration.

Chris

Correct Answer
Chris Deren Fri, 08/17/2012 - 06:00

Your Attempt Signin Rule is pointing to incorrect handler, it needs to go to Conversation - Attempt Sign In.

Also, it needs to be listed above Opening Greeting.

HTH, please rate all useful posts!

Chris

D_Lebedev Sat, 08/18/2012 - 07:33

Dear Chris,Thanks a lot for your help.

Now it works as i need.

Respect.

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Posted August 10, 2012 at 8:02 AM
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