Compatibility Cisco Agent/Supervisor Desktop and Contact Center Express

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Aug 14th, 2012
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Hello


I am migrating all  the PCs to Windows 7 Professional, also i have an infrastructure of Contact Center Express in version 7.0(1) SR5 with Agents using the version of Cisco Agent Desktop 6.6.1.400. Once PCs migrated to Windows 7 Professional and installed with the Cisco Agent Desktop 6.6.1.400, we started having problems, the Cisco Agent Desktop agent appears and disappears from the Cisco Supervisor Desktop.  Intermittently Agent begins to disappear and appear on the Supervisor Desktop.



How can i fix this issue???...should i migrate the CAD to version 7.0.2 for supporting windows 7???..is CAD 7.0.2 supported by UCCX 7.0(1) SR5??


I would appreciate any help.


Thanks,


Alexis

Correct Answer by Chris Deren about 5 years 3 days ago

UCCX 7.0(1) SR5 supports CAD 6.6.1.400

You need to go to CCX 7.0.2 for CAD 7.0.2 which is the first version that supports Windows 7


per comptaibility doc


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf


HTH,


Chris

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Correct Answer
Chris Deren Tue, 08/14/2012 - 13:19
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UCCX 7.0(1) SR5 supports CAD 6.6.1.400

You need to go to CCX 7.0.2 for CAD 7.0.2 which is the first version that supports Windows 7


per comptaibility doc


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf


HTH,


Chris

alemunmo81 Tue, 08/14/2012 - 14:35
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Thanks indeed Chris for you soon answer.


I will check the link for more details.


Regards,


Alexis

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