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Ask the Expert: Preparing Cisco Unified Communications Manager 8.x to Support Cisco Jabber for Android/­­iPhone

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Aug 14th, 2012

Read the bioWith Rajamani Nallakaruppan

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from Cisco expert Rajamani Nallakaruppan on how to prepare Cisco Unified Communications Manager 8.x to Support Cisco Jabber for Android/­­iPhone.

Cisco Jabber for Android/iPhone delivers enterprise telephony calling features and corporate directory lookup directly from Android/iPhone devices. Cisco Jabber is client software for your smartphone that runs in the background, so you can simultaneously access other applications on your Android/iPhone device. You can place and receive business calls through your Cisco IP telephony system whether using your corporate Wi-Fi network, other Wi-Fi networks, or a mobile data network in order to avoid costly cellular minutes and international toll charges.

Rajamani Nallakaruppan is a support engineer in the Cisco Technical Assistance Center in India. He is an expert on Cisco Unified Communications Manager, Cisco Unified Communication Applications, Voice Gateways, and Cisco TelePresence. He holds a bachelor of engineering degree in electronics and communication and also holds CCNA, CCNA Voice, CCVP, and MCP certification.

Remember to use the rating system to let Rajamani know if you have received an adequate response.

Rajamani might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration Voice and Video sub-community discussion forum shortly after the event.  This event is a continuation of the Facebook forum and lasts through August 28 2012.  Visit this forum often to view responses to your questions and the questions of other community members.

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Overall Rating: 4.7 (4 ratings)
jamesleewright Wed, 08/15/2012 - 10:10


It looks as though our UCM isnt set up to use LDAP currently. Do you need an additional LDAP server or can the UCM do this itself? I am trying to set up corporate directory on jabber.

Will I need to Enable Synchronizing from LADP Server on  UCM and initilize LDAP Authentication for End Users?

Is there any documentation for this as it pertains to jabber? Thanks again for your help

Ethan Haberman Thu, 08/16/2012 - 15:06

Is this release going to be like Cisco Jabber for iPad and include Chat/Voice/Video in one client instead of having it in 2 separate clients?

RAJAMANI Nallak... Fri, 08/17/2012 - 08:56

Hi Ethan,

The Cisco Jabber for iPhone/Android has the features of Video/Voice is one client and Cisco Jabber IM for iPhone has the feature of Chat and is another client , so they are basically 2 clients.

The Cisco Jabber for iPad has all the features of Chat/Video/Voice and is just one client and this can be used only on the iPad.

We right now dont have a single client having all the features of Voice/Video/Chat for iPhone/Android



born.jason Fri, 08/17/2012 - 06:00

Is there anywhere a Roadmap for Jabber ? I can`t find anything about upcoming features and (important) WHEN will this be implemented. I think Jabber has big potential but if you compare, at the moment, Jabber with Lync, Jabber is learning baby.

RAJAMANI Nallak... Fri, 08/17/2012 - 08:58

Hi Jason,

Can you please let me know what feature are you looking for in Cisco Jabber. We have Cisco Jabber for various devices like the Windows/iPhone/Android/MAC/BlackBerry. The release notes of every product will talk about the features included in them.



born.jason Fri, 08/17/2012 - 23:58

Hi Rajamani,

i mean simply all features which are  planned and when they are implemented.

For example:

- desktop sharing without in softphone mode or first create a call

- desktop sharing take control feature

- (very important) local outlook contacts lookup at icoming calls

- set the location as status in jabber

- recording calls feature

- ringtones

- save chat history

- set filetransfer location

- .....

the list could be more longer.

I mean Cisco said that Jabber is a new milestone and of long term it replaces Lync..... i want to go with Jabber so Cisco -> Go Go Go :-)



RAJAMANI Nallak... Fri, 08/24/2012 - 04:09

Hi Jason,

Thanks for taking Cisco Jabber Windows to the next level. The development team is working very actively on to include more and more features in Cisco Jabber Windows so that it competes and takes down the other IM clients out in the market.

   Out of the features you had asked, the Desktop sharing is already there and is very perfectly fine and the Outlook Contacts mapping is also there. You can try the new release 9.0.4 which has got more features and more resolved caveats.



Sandeepkumar Patel Tue, 08/21/2012 - 23:51

Hello Rajamani,

Suppose Android Phone with VPN Client & Jabber Client at some where  X Location. (Phone getting internet connection through 3G data network)

Android Phone is connecting with Head office through VPN client.  

I think Android user can Call within Head office IP Phones & also with Branch Office IP Phones through VPN. is that correct?

Can Android user can call to any Local/National or ISD (Call can be routed through Head office PSTN connectivity) call from any X location in INDIA and vice-versa? is that legal?



RAJAMANI Nallak... Fri, 08/24/2012 - 04:12

Hi Sandeep,

     Yep, as you mentioned, Jabber for Android can make calls over the VPN. So all we need is Jabber is to get registered to the CUCM and it become a Virtual IP Phone. So if IP Phones are able to make calls to International numbers from your network, then your Jabber Android should also be able to.

     To know if it is legal , you can check the TRAI regulations and you should be able to get an answer out of it.



Bruno rangel Wed, 08/22/2012 - 15:05

Hi Rajamani

Not sure if that is the correct place to clarify my question related with Jabber, but ....

Cisco Jabber collaboratte directly from Microsoft Outlook by viewing a contact's availability and simply clicking to IM or call and showing the "Presence Bubbles"

So, to this option be available I need to integrate CUCM or CUPS to my Microsoft Exchange?

Or this integration is already done when I sync my CUCM with my LDAP directory?

I have it deployed already and everything looks good and working, but I´m wondering to understand better the topology.

Thnx in advance

RAJAMANI Nallak... Fri, 08/24/2012 - 04:19

Hi Bruno,

     Thanks for your query. This forum concentrates more on Jabber for iPhone/Android. But i can still answer your query

     Yep, as you had mentioned, the Cisco Jabber is able to get the presence for the contacts in Outlook and this is from the integration of the LDAP in your CUCM and CUPS.

     You need not integrate the CUCM/CUPS to Exchange for this purpose. You can integrate your CUPS to Exchange server if you want to see the "In the Meeting" status on the Cisco Jabber client.

     Let me know if you have more queries though



RAJAMANI Nallak... Mon, 08/27/2012 - 12:37

Hi Kevin,

     Yep, you are correct. The user id has to be the same so that the user information can be pulled out from both the servers. You can create the user in the CUCM with the username in the email id format.



Hi, Rajamani


Thanks for your reply. But it really confuses me.

Just use my example again, I have a user Mike Price in MS LDAP, his user ID is mike.price and e-mail ID is [email protected], according to your first half answer, I must create mike.price as user ID in CUCM/CUPS, but according to your second half answer, the last sentence, I also so can create user ID [email protected] in CUCM/CUPS which is Mike’s e-mail ID format. So both ways will work? If the second way also work, then the user ID in MS LDAP and CUCM/CUPS do NOT have to be same.



RAJAMANI Nallak... Wed, 08/29/2012 - 00:06

Hi Kevin,

    The username should be the same in both the UC and the Exchange server. Since you dont have the LDAP integration done on the CUCM, you cant change the Username attribute in your LDAP mapping from saMAccountName to Email Address. So on your CUCM/CUPS, the userid should be [email protected] and then on your Exchange server/AD , the user id has to be the same [email protected]. Please note that if you have a Proxy domain name set up in your CUPS server then the username will be suffixed with the domain, so make sure that you dont get the domain name two times.




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