I'm attempting a firmware upgrade on a Media Processor 8100 (from 6.2.1 to 6.2.4). Unfortunately it seems to have failed. When I try to access the web gui (https://x.x.x.x/encadmin) it brings me straight into the recovery page, with a message "InletEncoder is not accessible. Restart Encoding Service 1." and the only thing I can do on this page is press the Reboot button. Several reboots have not improved the situation.
I can also RDP to the Windows desktop on the 8100. Anybody know if there's a way to recover this box? Can I copy the InletSpinnakerUpdate.exe directly to the desktop and run it locally?
The upgrade didn't complete successfully, there is a swupdate file in the
C:\inetpub\wwwroot\encadmin\updates directory that you can view with notepad. If you go to the end of that file and look for a log closed statement this will help confirm the upgrade. If you run it from the remote desktop this file will not generate. Please attempt to run the upgrade again from the remote desktop web gui first before running the .exe from the desktop to generate this log..