I have bits and pieces of thing to check prior to upgrading uccx from version 7.x to 8.5x. Is there a document out there that contains a complete list of things that have changed in the configuration or things to check prior to upgrade and migrating the data.
I am thinkings of a list such as:
- Enterpise data settings will not migrate
- work flow settings will not migrate.
- database settings will need to be converted.
- scripts that write and read xml files need to checked.
- icd must appear on lines 1-4 only.
And direction would be helpful.