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voice view express

Unanswered Question
Aug 16th, 2012
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I have configured voice view express on cme 8.8.and can able to login to voice view express but i couldnt record or listen any greeting and couldnt listen voicemail.error showing like "ios exception:connection refused", "error initializing recorder.ios excepion:connection refused".what could be the reason?


thanks

kavi

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nikhijos Fri, 08/17/2012 - 04:58
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Hi Kavithas,



Make sure you have  “Web Access Enabled”  as per troubleshooting guide. http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008067cb94.shtml.


If you still face issue, please get us below details to debug further.


1.      CUE Traces (trace voiceview all, trace voiceview-ccn all) for failure call.

2.      Show run output of CME and CUE .

3.      Get us output of http://phone-ip/CGI/Execute

4.      What is the phone model and Did you see issue with all phone models or only with particular model? Make sure           all are running latest firmware.

5.      Are you able to hear Voicemail by TUI properly and issue is only with VoiceViewExpress?.


Thanks,

Nikhil Joshi.

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