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QVPN - The remote gateway is not responding issue.

Unanswered Question
Aug 18th, 2012
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I have a RV082 router and am trying to get remote VPN access configured.  The office network is and I am trying to connect to that from the  Each time I try to connect I get a message stating "The remote gateway is not responding.  Do you want to wait?"  Clicking yes just repeats the cycle and saying No disconnects.

I've googled this issue and have read many posts online about various potential fixes. Here's what I've done;

- upgraded to latest firmware

- disabled "Block WAN requests"

- enabled "iPSec Passthrough"

- enabled "PPTP Passthrough"

- enabled "L2TP Passthrough"

Under "VPN Client Access", I've configured an account and have enabled it.  This is the account I am using in the QVPN profile.

If I put in a static host entry on my local machine, the QVPN client connects but as expected, I am not able to ping anything on the network.

Any help anyone can provide would be greatly appreciated.


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Gyanendra Singh Wed, 08/29/2012 - 01:50
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Hi Adeel,

Please check the log file under QVPN installation folder. Which will help you to identify the issue.

Offnote- This is the issue users face most of the time due to port blocking by the ISP. Please make sure follwoing ports are not getting blocked by your ISP : 50, 51, 443, 60443, 500 & 4500.

If this is not resolving your issue call to Cisco Small Business Support Center.


Gyanendra Singh

Cisco SBSC - India


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