I'm working on something for our Sexual Health Information Line. I've setup an upfront Call Handler in Unity Connection 8.5 where when callers press 3 they get transferred to a public health nurse on DN 1725. The problem is that it is mandated the nurses cannot see the phone number of the person calling.
As a result, I modified the Call Handler so when callers press 3 it goes to DN 1723 which then translates to 1725 and restricts the Caller ID information. However, if the nurse does not pickup the call on 1725, the call does not go to the voicemail of 1725, it appears to want to go back to 1723 (the cfbna behaviour on 1725 is to go to voicemail). Is there a way I can get the caller to land in 1725's voicemail?
Thank you for your time and assistance