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UCCE SNMP Trap critical marking missing from serviceability docs

Unanswered Question
Aug 22nd, 2012
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The serviceability guides have the required info for the SNMP traps events and how to handle them but they have an omission that has become critical to our system filtering.

The docs mention “Alarms with an asterisk next to the Message ID are deemed to be critical alarms.“ but the asterisk is not present in the Notification table for version 8.5 and 9.x.

I checked another doc UCCEManagedServices801.pdf and it does have the asterisk present but I don’t believe I can rely on it to scale up to 8.5.


Does anyone have a list of the critical Traps for UCCE 8.5.x and 9.x?

Has anyone deployed monitoring for UCCE in a NMS (We use EMC Ionix) and defined rulesets for the Traps they could share?

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Michael Green Fri, 08/24/2012 - 17:31
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It looks like a doc defect to me on the following docs unless none of those alarms is critical which doesn't make sense:


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/configuration/guide/icm85srvg.pdf


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/configuration/guide/ICM-CC_Serviceability_Best_Practices_Guide_for_Release_9.0.pdf


Before I proceed on this, I couldn't find the UCCEManagedServices801.pdf doc you mentioned in your post, can you share a link to that so that I can check that out before proceeding with a doc defect, thanks.

Michael Green Mon, 08/27/2012 - 00:57
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Okay thanks Marcus. I see what you mean, it looks like somewhere along the lines the asterisks have been dropped and no one has picked up on it.


I've created documentation defect CSCub81735 to have this looked into and fixed up.


It's difficult to give you a turn-around time for this at the moment, but these days the doc defects seem to be getting sorted out pretty quickly (the last couple I raised recently were fixed up in 1-2 weeks).


In addition, the managed services doc you linked still has a "draft cisco confidential" watermark on it, so looks like I need to open another defect to get that fixed as well.


Hope this gets sorted out soon and is helpful to you, cheers.

marcus.booth@di... Fri, 08/31/2012 - 06:40
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I found out today the requirements for the critical traps is needed by the end of next week. Cross fingers you can get a response by then.


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