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Gergely Szabo Thu, 08/23/2012 - 06:47
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Hi, can you please reveal more details? UCCE? UCCX?

anchoudh Thu, 08/23/2012 - 07:04
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Hi Kamil,


Please run a test call by enabling the debug script enabler, and see at what place the call is getting dropped.


Also post the MIVR logs from UCCX box to check the exact reasons for failure.


Thanks,

Anand


Pls rate helpful posts !!

Kamil Goslawski Thu, 08/23/2012 - 07:26
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Not to sound like a noob... but this is new to me... where do I get the MIVR logs?  RTMT?

anchoudh Thu, 08/23/2012 - 07:38
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Hi Kamil,


Yes, use RTMT tool to collect the logs.


Thanks,

Anand

Gergely Szabo Thu, 08/23/2012 - 07:44
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Can you make sure that on the CTI ports of the UCCX the correct partition and DN CSS is set.

For instance, the DN CSS must include the partition(s) of the agent(s).

G.

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