When I use Time of Day in my UCCX script, the options for the beginning/ending of time periods is in 15-minute increments. I need to be able to open a queue at 7:55 AM and close it at 7:05 PM. Is there a way to do this?
Hi you can't do that with the time of day step. You will need to add more logic here, with If statements. You can take the current time of the uccx server and then convert it to int variables and compare that to your "int" business hour variables (I used this before and works fine) also you can compare time type variables, here is one great post where Jonathan Schulenberg and Anthony Holloway give some tips.
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