Converting user type to string

Answered Question
Aug 27th, 2012
User Badges:
  • Blue, 1500 points or more

I have a user variable which will have the agentID of the person who answered a call. Is it possible to extract the agentID from the user variable and save it as a string. Also, is it possible to read a string variable and store it as a User variable?

Correct Answer by Gabriel Saavedra about 4 years 11 months ago

Hi George,


You can use the Get User Info Step, the attribute you are looking for is the "Identifier"


If you want to take a string with the agent ID as the value, then you will need to use the Get User step.


You can read the step reference guide, specifically where it says "User Steps"


Gabriel.


Please rate helpful posts

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Gabriel Saavedra Mon, 08/27/2012 - 21:25
User Badges:
  • Silver, 250 points or more

Hi George,


You can use the Get User Info Step, the attribute you are looking for is the "Identifier"


If you want to take a string with the agent ID as the value, then you will need to use the Get User step.


You can read the step reference guide, specifically where it says "User Steps"


Gabriel.


Please rate helpful posts

Actions

This Discussion