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I have a user variable which will have the agentID of the person who answered a call. Is it possible to extract the agentID from the user variable and save it as a string. Also, is it possible to read a string variable and store it as a User variable?
You can use the Get User Info Step, the attribute you are looking for is the "Identifier"
If you want to take a string with the agent ID as the value, then you will need to use the Get User step.
You can read the step reference guide, specifically where it says "User Steps"
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