Hi Simah,

I believe that is the expected behavior for "Private" messages

How Cisco Unity Connection 8.x Handles Messages That Are Marked Private or Secure

When users send messages by phone in Cisco Unity Connection, the  messages can be marked private, secure, or both private and secure. You  can also specify whether Connection marks messages that are left by  outside callers as private, secure, or both.

Private Messages

•Any  recipient can receive a private message—including non-Connection users.  Recipients can listen to private messages by using the phone, the  Connection Messaging Inbox (in Connection 8.0) or Connection Web Inbox  (8.5 and later), ViewMail for Outlook, ViewMail for Notes, Cisco Unified  Personal Communicator, Cisco Unified Messaging with IBM Lotus Sametime,  or an IMAP client.

•A  private message cannot be forwarded by phone, from the Messaging Inbox  (in Connection 8.0) or Web Inbox (8.5 and later), or from ViewMail for  Outlook or ViewMail for Notes.

•A  private message can be forwarded and can be saved locally as a WAV file  when accessed from an IMAP client unless you specify otherwise. (See  the "Message Security Options for IMAP Client Access in Cisco Unity Connection 8.x" section to learn how to prohibit users from playing and forwarding private messages and from saving private messages as WAV files.)

•When users reply to a private message, the reply is marked private.

•When users send a message, they can choose to mark it private.

•When  outside callers leave a message, they can choose to mark it private if  the system is configured with message delivery and sensitivity option  for private messages. (available in Connection 8.6 and later only).

•When  users do not explicitly sign in to their mailboxes before leaving  messages for other users, they can choose to mark it private (if the  system is configured with that option).

•By  default, Connection relays private messages (as regular messages with  the private flag) for users who have one or more message actions  configured to relay messages to an SMTP relay address. To disable  relaying of private messages, uncheck the Allow Relaying of Private  Messages check box on the System Settings > Advanced > Messaging  page in Cisco Unity Connection Administration.

Secure Messages

•Secure  messages are stored only on the Connection server, allowing you to  control how long messages are retained before they are archived or  permanently deleted. For secure messages, the Save Recording As option  is automatically disabled on the Options menu on the Media Master in the  Connection Messaging Inbox (in Connection 8.0), Cisco Unity Connection  ViewMail for Microsoft Outlook (version 8.0), and Cisco Unity Connection  ViewMail for IBM Lotus Notes.

•Secure  messages can be useful for enforcing your message retention policy. You  can configure Connection to automatically delete secure messages that  are older than a specified number of days, regardless of whether users  have listened to or touched the messages in any way. For more  information, see the "Managing Message Aging Policies in Cisco Unity  Connection 8.x" section in the "Controlling the Size of Mailboxes in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection Release 8.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.

•Secure messages can be played by using the following interfaces:

–Connection phone interface

–Cisco Unity Connection Messaging Inbox (in Connection 8.0)

–Cisco Unity Connection Web Inbox (Connection 8.5 and later)

–Cisco Unity Connection ViewMail for Microsoft Outlook (version 8.0)

–Cisco ViewMail for Microsoft Outlook (version 8.5 and later)

–Cisco Unity Connection ViewMail for IBM Lotus Notes

–Cisco Unified Personal Communicator version 7.0 and later

–Cisco Unified Mobile Communicator and Cisco Mobile

–Cisco  Unified Messaging with IBM Lotus Sametime version 7.1.1 and later. (For  requirements for playing secure messages by using Cisco Unified  Messaging with Lotus Sametime, see the applicable Release Notes for Cisco Unified Messaging with IBM Lotus Sametime at http://www.cisco.com/en/US/products/ps9830/prod_release_notes_list.html.)

•Secure messages can be forwarded by using the following interfaces:

–Connection phone interface

–Cisco Unity Connection Connection Web Inbox (in Connection 8.5 and later)

–Cisco Unity Connection Messaging Inbox (in Connection 8.0)

–Cisco Unity Connection ViewMail for Microsoft Outlook 8.5

•Secure messages cannot be accessed by using the following interfaces:

–IMAP clients (unless ViewMail for Outlook or ViewMail for Notes is installed)

–RSS readers

•By  default, only Connection users who are homed on the local networking  site can receive a secure message. VPIM contacts or users homed on a  remote networking site may also be able to receive the message, but only  when the VPIM location or intersite link is configured to allow secure  message delivery. Message security cannot be guaranteed once a message  leaves the Connection site or is sent to a VPIM location.

•Replies to secure messages are also marked secure.

•A  secure message can be forwarded to other Connection users and to the  Connection users in a distribution list. The forwarded message is also  marked secure. Users cannot change the sensitivity of forwarded messages  and replies.

•When  users sign in to Connection and send a message, class of service  settings determine whether the message is marked secure. By default,  Connection automatically marks a message secure when the user marks it  private.

•(Cisco Unity Connection 8.0(2) and later) If you want Connection to announce to users that a message is marked  secure, check the Announce Secure Status in Message Header check box on  the System Settings > Advanced Settings > Conversation  Configuration page. When the check box is checked, Connection plays a  prompt to the user before playing the secure message, announcing that it  is a "...secure message...."

•When  callers are routed to a user or call handler greeting and then leave a  message, the Mark Secure check box on the Edit > Message Settings  page for a user or call handler account determines whether Connection  marks the message secure.

•By  default, Connection does not relay secure messages for users who have  one or more message actions configured to relay messages to an SMTP  relay address. If a secure message is received for a user who is  configured for relay, Connection sends a non-delivery receipt to the  sender. To have Connection relay secure messages, check the Allow  Relaying of Secure Messages check box on the System Settings >  Advanced > Messaging page in Cisco Unity Connection Administration.  Note that when the check box is checked, secure messages are relayed  with a secure flag; however, most email clients will treat the messages  as regular messages.

•Fax messages from the fax server are never marked secure.

ViewMail Limitations Regarding Secure Messages

•Secure  messages cannot be forwarded by using Cisco Unity Connection ViewMail  for Microsoft Outlook 8.0 or ViewMail for IBM Lotus Notes.

•ViewMail for Outlook 8.0 and ViewMail for Notes support only playing secure messages.

•Messages  that are composed or replied to by using ViewMail for Outlook 8.0 or  ViewMail for Notes are not sent as secure, even when users are assigned  to a class of service for which the Require Secure Messaging field is  set to Always or to Ask.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/security/guide/8xcucsec070.html#wp1064327

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen