×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Query to find contacts talking to agents

Unanswered Question
Aug 30th, 2012
User Badges:

I am working on a wallboard display and I am trying to show what the CSQ of a call for a talking agent. I am trying to replicate the Contact Service Queue column in the "Agents – Team State" display of CSD. If I can figure out a query that identifies talking agents, that is all I need. I can connect the rest of the dots from there.           

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
asiddhu Sun, 09/09/2012 - 09:11
User Badges:

Hi



I guess you can get the desired result by using the " CCX real time reporting tool "


it shows the real time stats of agents, ( no of agent talking, logged in , CSQ name etc etc )

Elliot Dierksen Thu, 09/13/2012 - 08:13
User Badges:

Yes, RTR does display that information. I was trying to get the same information for a customer wallboard application. Unfortunately there doesn't seem to be any way to get it. :-(

asiddhu Thu, 09/13/2012 - 09:20
User Badges:

Hi


i guess you can display that on wallboard as well


RTR reads that data from 2 tables from UCCX ,


1: RtCSQsSummary table

2:RtICDSummary Table



these 2 tables provide , realtime data on UCCX.


so if you can read those two tables by creating a DSN connection from UCCX to your Wallboard , i think you should be able to display what you want.

Actions

This Discussion