Error message with cisco 5350xm

zeinab.mahdavi · ‎09-03-2012

Dear All,

I don't know where can i state my problem.

I have cisco 5300xm and when connecting to it with console

I recieve the following error :

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, 5350 Software (C5350-IS-M), Version 12.4(7b), RELEASE SOFTWA

RE (fc2)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 13-Jul-06 20:26 by ccai

Image text-base: 0x60011084, data-base: 0x61D00000

%ALIGN-1-FATAL: Corrupted program counter 00:00:48 UTC Sat Jan 1 2000

pc=0x0 , ra=0x6002AFF8 , sp=0x636F8C70

%ALIGN-1-FATAL: Corrupted program counter 00:00:48 UTC Sat Jan 1 2000

pc=0x0 , ra=0x6002AFF8 , sp=0x636F8C70

00:00:48 UTC Sat Jan 1 2000: TLB (load or instruction fetch) exception, CPU sig

nal 10, PC = 0x0

--------------------------------------------------------------------

Possible software fault. Upon reccurence, please collect

crashinfo, "show tech" and contact Cisco Technical Support.

--------------------------------------------------------------------

-Traceback=

$0 : 00000000, AT : 62F40000, v0 : 00000018, v1 : 00000000

a0 : 00000003, a1 : 00000000, a2 : 00000000, a3 : 62C73C94

t0 : 0000E100, t1 : 3400E101, t2 : 605EEAF0, t3 : FFFF00FF

t4 : 605EEAD0, t5 : 5045443A, t6 : 45312046, t7 : 61726520

s0 : 630EC1E8, s1 : 630EC278, s2 : 00000000, s3 : 0000A0B2

s4 : 00000003, s5 : 00000018, s6 : BB000012, s7 : BB000010

t8 : 649B2AF4, t9 : 00000000, k0 : 3040C001, k1 : B0020060

gp : 62F4C1E0, sp : 636F8C70, s8 : 62100000, ra : 6002AFF8

EPC : 00000000, ErrorEPC : 41C08020, SREG : 3400E103

MDLO : 00000006, MDHI : 13DDBDD0, BadVaddr : 00000000

Cause 00000008 (Code 0x2): TLB (load or instruction fetch) exception

Bus Watcher Counters

cor_l2cache_data_ecc_count = 0

bad_l2cache_data_ecc_count = 0

cor_l2cache_tag_ecc_count = 0

bad_l2cache_tag_ecc_count = 0

cor_memory_data_ecc_count = 0

bad_memory_data_ecc_count = 0

bus_errors = 0

BCM Status Registers

A_SCD_BUS_ERR_STATUS = 0000000080000000

A_BUS_ERR_DATA_0 = 5FFBBFFD5FFE77FF

A_BUS_ERR_DATA_1 = 57CCFFF3FCFDDFFF

A_BUS_ERR_DATA_2 = FFF7FFFBFBFECFF1

A_BUS_ERR_DATA_3 = BD7FFBBF7FD737F7

A_SCD_SYSTEM_REVISION = 00000001112423FF

A_IO_INTERRUPT_STATUS = 0000000000000000

A_IO_INTERRUPT_ADDR0 = 0000000000000000

A_IO_INTERRUPT_ADDR1 = 0000000000000000

System Controller Network Interrupts:

Interrupt Register is at 0xB0020040 (0x0000048000000000)

BCM interrupt mask 0xFF7C03BEFFE0FCC2

Registered Interrupts:

Level Mask Count Data Interrupt Handler

0 0x0000000100000000 0 0x00000000 0x602FD098 (GT96124 Interrupt ha

ndler)

0 0x0000000000100000 0 0x644FEAB0 0x602E50C8 (GigabitEthernet0/1)

0 0x0000000000080000 0 0x644D5110 0x602E50C8 (GigabitEthernet0/0)

0 0x0000040000000000 0 0x00000000 0x60696250 (Low IRQ interrupt)

1 0x0000100000000000 0 0x00000000 0x60034098 (BCM1125 GPIO12 - BIT

S IRQ interrupt)

1 0x0000000000000020 0 0x63668D44 0x606A61E0 (SB1125 Timer 3)

1 0x0000000000000010 0 0x63668C7C 0x606A61E0 (SB1125 Timer 2)

1 0x0000000000000008 0 0x63668BB4 0x606A61E0 (SB1125 Timer 1)

1 0x0000000000000004 0 0x63668AEC 0x606A61E0 (SB1125 Timer 0)

1 0x0000080000000000 0 0x00000000 0x60696570 (High IRQ interrupt)

3 0x0000800000000000 0 0x00000000 0x603101E4 (OIR Interrupt)

4 0x0000400000000000 0 0x00000000 0x6069E838 (NRBUS Parity Error)

4 0x0000200000000000 0 0x00000000 0x6069E838 (IO Error)

4 0x0000004000000000 0 0x00000000 0x6069E838 (IO_BUS_Parity Error)

4 0x007C00000000E0C2 0 0x00000000 0x606A467C (Spurious Intr ERROR

Handler)

4 0x0000000000020000 0 0x00000000 0x606A5100 (Corrected ECC Error

Handler)

4 0x0000000000010000 0 0x00000000 0x606A416C (Bad ECC Error Handle

r)

4 0x0003000000000000 0 0x62D29A94 0x606A423C (BCM1125 Host LDT Bri

dge Error Handler)

4 0x0000000000040000 0 0x00000000 0x606A44F0 (BCM1125 IO-Bus Error

Handler)

4 0x0080000000000000 0 0x00000000 0x606A42C4 (BCM1125 Host PCI Bri

dge Error Handler)

6 0x0000000000000001 0 0x00000000 0x606A467C (Watchdog Timer 0 Han

dler)

HT 600MHz Retry Count 0

BCM1125H HT Host Bridge, handle=0

BCM bridge, config=0x0

(0x00):dev, vendor id = 0x0002166D

(0x04):status, command = 0x00100107

(0x08):class code, revid = 0x06000003

(0x0C):hdr, lat timer, cls = 0x00010000

(0x18):bus id registers = 0x001B0100

(0x1C):secondary status = 0x00000141

(0x20):mem base/limit = 0x5FF04300

(0x30):io upper limit/base = 0x00010001

(0x34):capabilities ptr = 0x00000040

(0x38):expansion rom bar = 0x00000000

(0x3C):bridge ctrl = 0x00020000

(0x40):LDT cmd, cap id, = 0x20000008

(0x44):Link config/control = 0x00000020

(0x48):Link frequency = 0x801F0423

(0x50):SRIcmd, srirxden, sritxden = 0x50211010

(0x54):SRI tx numerator = 0x0000FFFF

(0x58):SRI rx numerator = 0x0000FFFF

(0x68):Error status/control = 0x00009A49

(0x6C):Tx ctrl, databufalloc = 0x00041515

(0xC8):Tx buffer count max = 0x00FFFFFF

(0xDC):Rx CRC expected = 0xBBBFD57E

(0xF0):Rx CRC received = 0xFDCF1EF4

BCM PCI Host Bridge:

bus_no=0, device_no=0

DeviceID=0x0001, VendorID=0x166D, Cmd=0x0146, Status=0x02A0

Cls=0x06/0x00/0x00, Rev=0x03, LatencyTimer=0x2C, CacheLineSize=0x10

BaseAddr0=0x60000008, BaseAddr1=0x00000000, MaxLat=0x00, MinGnt=0x00

SubsysDeviceID=0x0000, SubsysVendorID=0xFFFF, ErrorAddr=0x41010908

Additional Status = 0x00000020

PLX HT2PCI Bridge A for PCM Tracer & DFC 2,4,6, handle=0

PLX HT7520 bridge, config=0x0

(0x00):dev, vendor id = 0x74501022

(0x04):status, command = 0x02300107

(0x08):class code, revid = 0x06040012

(0x0C):hdr, lat timer, cls = 0x00810000

(0x18):bus id registers = 0x000E0201

(0x1C):secondary status = 0x02200141

(0x20):mem base/limit = 0x4FF04300

(0x30):io upper limit/base = 0x00010001

(0x34):capabilities ptr = 0x000000A0

(0x3C):bridge ctrl = 0x00020000

(0x40):miscellaneous = 0x00000004

(0x4C):prefetch ctrl = 0x00000446

(0xC0):ht cmd, cap id = 0x00410008

(0xC4):link cfg/ctrl side a = 0x00112020

(0xC8):link cfg/ctrl side b = 0x770020D0

(0xCC):link freq ctrl side a = 0x00350422

(0xD0):link freq ctrl side b = 0x00350402

PLX HT2PCI Bridge B, for DFC 1,3,5,7

(0x00):dev, vendor id = 0x74501022

(0x04):status, command = 0x02300107

(0x08):class code, revid = 0x06040012

(0x0C):hdr, lat timer, cls = 0x00810000

(0x18):bus id registers = 0x001B0F01

(0x1C):secondary status = 0x022001A1

(0x20):mem base/limit = 0x5FF05000

(0x30):io upper limit/base = 0x00010001

(0x34):capabilities ptr = 0x000000A0

(0x3C):bridge ctrl = 0x00020000

(0x40):miscellaneous = 0x00000004

(0x4C):prefetch ctrl = 0x00000446

GT 96124 PCI Registers:

(0x00):dev, vendor id = 0x967A11AB

(0x04):status, command = 0x02A00007

(0x0C):hdr, lat timer, cls = 0x0000F800

(0x20):internal regs mem-maped bar = 0x41000000

(0x24):internal regs io-maped bar = 0x00000001

Writing crashinfo to flash:crashinfo_20000101-000048

00:00:48 UTC Sat Jan 1 2000: TLB (load or instruction fetch) exception, CPU sig

nal 10, PC = 0x0

I need and immidiate help !!!!

thank you very much for your help

Ivan Shirshin · ‎09-03-2012

Hi,

It is a crash due to access the illegal address

%ALIGN-1-FATAL: Corrupted program counter

The cause could be a DDTS or a parity. Parity is likely to be the cause looking at this interrupts:

Registered Interrupts:

Level Mask Count Data Interrupt Handler

4 0x0000400000000000 0 0x00000000 0x6069E838 (NRBUS Parity Error)

4 0x0000200000000000 0 0x00000000 0x6069E838 (IO Error)

4 0x0000004000000000 0 0x00000000 0x6069E838 (IO_BUS_Parity Error)

4 0x007C00000000E0C2 0 0x00000000 0x606A467C (Spurious Intr ERROR

Handler)

4 0x0000000000020000 0 0x00000000 0x606A5100 (Corrected ECC Error

Handler)

If parity is single, it could be transient and never reoccur again. 2 or more occurrencies indicate that memory has a HW failure and you need a replacement.

Could you share "show version", "show stack" and crashinfi file to check for more details?

Kind Regards,
Ivan Shirshin

**Please grade this post if you find it useful.

Kind Regards,
Ivan

zeinab.mahdavi · ‎09-03-2012

I coudln't even to enter to the enable mode ,

after I restart the cisco by power , I receive this error and I thing it hangs AND DOESN'T RECIEVE ANY MORE MESSAGE.

System Bootstrap, Version 12.3(12r)PI6b, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

AS5350XM platform with 524288 Kbytes of main memory

Self decompressing the image : #################################################

################################################################################

############################################################################# [O

K]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, 5350 Software (C5350-IS-M), Version 12.4(7b), RELEASE SOFTWA

RE (fc2)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 13-Jul-06 20:26 by ccai

Image text-base: 0x60011084, data-base: 0x61D00000

System Bootstrap, Version 12.3(12r)PI6b, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

AS5350XM platform with 524288 Kbytes of main memo

Ivan Shirshin · ‎09-03-2012

Hi Zeinab,

If the router is not booting after this error, you are definetly encountering memory failure - hard king of parity. Replace the DRAM and if that does not help, the router itself (as it could be caused by faulty memory slot or else on motherboard).

Kind Regards,
Ivan Shirshin

**Please grade this post if you find it useful.

Kind Regards,
Ivan

Islam Khattab · ‎02-01-2017

I cleaned the DRAM and the router working now,Thank you.