I am trying to activate a new Onplus appliance and I get the error noted above. I have factory reset the device to no avail. I can see that the device has got an IP address via DHCP and can ping it. I cannot get to it via a web browser locally either.
The device turns up in the Portal and also shows that it has discovered 2 routers. See attached screenshots
Can some help?
I took a look at the logs on failsafe.imageboot.com for attempts from 64:00:F1:21:18:BC and found just a few. Looks like all but one came from me or our support folks. The other came from an IP allocated from NZ Telecom. Hopefully that is you! I was able to trigger a successful transfer, the others transferred zero bytes. I suspect these were test attempts from browsers and were interrupted.
Based on this, the ON100 is not reaching the internet for some reason. It appears none of the several thousand attempts from the device reached the server. This also explains why you are not seeing the activation entry, which depends on the ON100 posting its status to our activation service.
So, we have to figure out why the device is not able to reach the internet. It could be that it is not getting a gateway or DNS sevrers from DHCP or there is some filtering on the outbound path, or possibly bad hardware.
As you have the IP address, can you get a computer set up the same way (via the same DHCP server, switch, etc) and see if you can access the URL above? It should return you a 45,086,817 byte file.