SMARTnet Total Care to view partner contracts

Unanswered Question
Sep 21st, 2012


we are partner of Cisco. Our customer has the headquarter in germany and IT/Networking is centralised.

But there are offices all over the world with Cisco networking equipment and each country is free to buy

maintenance locally. So the network manager has the problem to know, witch partner is responsable for

witch device. Sometimes they have several partners in one country .... :-(

Now they want to have an exact overview, witch device is in service by witch partner. Is it possible with

SMARTnet total care to have a report from Cisco per device viewing the partner name of the bought


best regards,


I have this problem too.
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juzheng Mon, 09/24/2012 - 10:04

Hi Gregor,

Smart Net Total Care doesn't provide the report that allows customer to view which device is in service by which partner.




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