UCCX 8.5 and CUCM 9

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kevinmpotts Fri, 02/22/2013 - 20:22

The AXL is looking for authentication into CUCM. I read a Cisco PDF awhile back that most Admins authenticate it with the Admin ID of the CUCM Presence server. I did that and no problems at all.

Hope this helps ....

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ruimartins1000 Fri, 03/01/2013 - 21:24


I0m making an upgrade tonight to the latest UCCX 9 version starting from the latest 8.0 version and I0m having the same issue.

The issues started after I've upgraded the CUCMs to 9.0

Have you figured it out?

Thanks in advance,


ruimartins1000 Tue, 03/05/2013 - 15:25

Well, It turned out easier for me. After I've upgraded the UCCX cluster to v9, the AXL login started working and everything was flowing easily.

The issue came, because the CUCMv9 is not compatible with the UCCXv8 which I was upgrading from.

P.S: Never do an upgrade that includes non-compatible versions in between.


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