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CUE Bakcup failed from CLI and CCA

Unanswered Question
Nov 7th, 2012
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Hello Guys...


I have been trying to backup a UC560 from the CCA but in it failed when is trying to backup the CUE.


Here it is the log of the backup


Thanks for any help


#Start Operation

Category:      Data

Backup Server: ftp://172.20.7.44/ftp/

Operation:     Backup

Backupid:      6

Date:          Tue Nov 06 16:36:22 EST 2012

Result:        Failure

Reason:        Script execution failed: Voicemail Backup failed

Version:       8.0.6

#End Operation


#Start Operation

Category:      TimeCardView

Backup Server: ftp://172.20.7.44/ftp/

Operation:     Backup

Backupid:      6

Date:          Tue Nov 06 16:36:22 EST 2012

Result:        Success

Reason:

Version:       8.0.6

#End Operation


#Start Operation

Category:      Configuration

Backup Server: ftp://172.20.7.44/ftp/

Operation:     Backup

Backupid:      6

Date:          Tue Nov 06 16:36:24 EST 2012

Result:        Success

Reason:

Version:       8.0.6

#End Operation


#Start Operation

Category:      HistoricalData

Backup Server: ftp://172.20.7.44/ftp/

Operation:     Backup

Backupid:      6

Date:          Tue Nov 06 16:36:26 EST 2012

Result:        Success

Reason:

Version:       8.0.6

#End Operation

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paolo bevilacqua Wed, 11/07/2012 - 11:23
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Update CUE software and try again.

Alexander Maroukian Wed, 11/07/2012 - 23:43
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  • Cisco Employee,

Hello Diego,


Just to add to what Paolo has already said update to CUE version 8.6.5.


HTH,

Alex

Thomas Gruendler Thu, 11/08/2012 - 11:44
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Problem with updating CUE with this bug is that the update uses the same scripts to backup and restore settings so updating it might fix the problem but you won't have a good backup to restore too.  I have been through this with 4 of my UC5xx. 

diego_ers Fri, 11/16/2012 - 08:56
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Guys I just upgrade the CUE software to version 8.6.3 and i still have the same issue:


#Start Operation

Category:      Data

Backup Server: ftp://172.20.7.45/cue/

Operation:     Backup

Backupid:      1

Description:   backup02

Date:          Fri Nov 16 11:46:42 EST 2012

Result:        Failure

Reason:        Script execution failed: Voicemail Backup failed

Version:       8.6.3

#End Operation



What else i can try?

Alexander Maroukian Fri, 11/16/2012 - 09:19
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  • Cisco Employee,

Hello Diego,


Version 8.6.5 as said in previous message.


Best regards,

Alex

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