Authentication Device Issues

Unanswered Question
Dec 3rd, 2012
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I am trying to log into my UC540W via CCA and i am getting a pop up box asking for realm "level_15

Any ideas, I thought my password gave me full access rights.


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Brian Rapier Mon, 12/03/2012 - 05:43
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Are there any other devices the CCA is trying to connect to?  Such as a switch?

markbrads Mon, 12/03/2012 - 06:09
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Hello Brian,

It is connected to a ESW-520-8P if that helps, it was working this morning fine but since then I can log in with my usual password but now it wants a level 15 password or telling me log in via an ip address

Brian Rapier Mon, 12/03/2012 - 06:12
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Okay so is it asking for the UC user/pass or the level_15 pass for the switch?

I know the CCA is not very helpful with its error messages.

Can you login to the UC CLI using the username/pass for the UC?

markbrads Mon, 12/03/2012 - 06:29
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It's defintaely the UC as I can see the ESW in the Topology view Brian

Brian Rapier Mon, 12/03/2012 - 07:32
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Will it allow you to login to the CLI using the user/pass you are using to login to CCA?

(Sorry in and out of the office)

David Trad Mon, 12/03/2012 - 12:15
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Hi Mate,

You are going to hate me for this suggestion :-)

Please remove your current connection out of your community and re-add it again, then add the ESW back into the topology section and authenticate that ESW again.

It is likely that your community has become corrupt and a simple remove and add can resolve it :-)



Sent from Cisco Technical Support Android App


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