Dear NetPro gurus,
I have used UCCX for a number of years but I am a newbie on UCCE.
What is a Peripheral Gateway (PG)? I have read a number of CCO documents but i still couldn't grab the idea of what it does. Some documents called it Agent PG, some called VRU PG, some called CM PG & another one called IVR PG?
So what is PG?
Would greatly appreciated if anyone can shed some light on this.