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Single number reach - answered calls

Wael Ahmed Elmezayen
Level 1
Level 1

‎12-12-2012 03:47 AM - edited ‎03-16-2019 02:40 PM

I have configured Single number reach to a client (CCM 8.6.2) and everything is working fine without any problem but,

And When the call comes to desktop phone then transferred to the user mobile (Remote Destination), the call will be logged at the call history log for the desktop phone as a missed call if it not answered by the desktop phone or by the mobile (Remote Destination).

But my issue is, if the call is answered by the (Remote Destination) – then the call does not come as received call or even a missed call at the desktop phone log.

Is there any way to do that?

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will.alvord
Level 5
Level 5

‎12-18-2012 01:17 PM

I can't think of any way to do that.  The phones hold the missed/received/placed logs.  CUCM doesn't control those logs.

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