DMP 4305 getting hanged and not reachable

pathyilbinu · ‎01-07-2013

Hi,

We have a DMP 4305 player which is running the version 5.2.1 and MCS 7835-H2 server playing version 5.2.2.

The players are getting hanged after few days and is not reachable. We need to restart the players, but the same thing repeats after few days.

Kindly advise.

Nicolas Fournier · ‎01-15-2013

Hi,

Normally DMP and DMM are supposed to run the same version so the first step here would be to upgrade your DMP to 5.2.2 so that it matches the DMM version.

If you still have the problem afterwards a TAC case would be the way to go to investigate if we are facing a memory leak or a simple hang of the device.

Regards,

Nicolas