SNR extends to mobile, even if I'm busy at my IP Phone?

Pascal Blumenthal · ‎01-09-2013

Hi all

We are using SNR (single number reach), but when I'm busy with my IP Phone, and a second call comes in, it will extend to my mobile phone.

I have the following configuration for my Line: (I have two Devices, one Hard- and one Softphone)

Maximum Number of Calls = 2

Busy Trigger = 1

Forward Busy Internal	or
Forward Busy External	or
Forward No Answer Internal	or
Forward No Answer External	or

If I'm busy with my Hard- or Sofphone, the SNR should not forward the call to my mobile phone.

We have a CUCM 8.6.2 System...

How can I configure this?

Thanks for your help.

Regards,

Pascal

yahsiel2004 · ‎01-09-2013

So what you're saying is that your line doesn't have your mobile phone number under the Call Forward Busy? If so, are you using Remote Destinatin Profiles?

Regards,

Yosh

HTH Regards, Yosh

yahsiel2004 · ‎01-09-2013

If you're not using Remote Destination Profiles did you have Unity (or a third party voice mail system) send the calls to your mobile device?

Yosh

HTH Regards, Yosh

Pascal Blumenthal · ‎01-09-2013

Hi

Right, I don't have my mobile number in the "Call Forwar Busy" field.

We use RDP with Remote Destination and the RD is my mobile phone.

We have Unity but its just for VM and not to forward calls.

Rgerads,

Pascal

yahsiel2004 · ‎01-10-2013

Pascal,

The reason why your mobile phone is ringing is because of RDP. If you don't want to use RDP when you are in the office than you can turn off your mobile connect using the mobile connect softkey.

Regards,

Yosh

HTH Regards, Yosh

Tim Walker · ‎04-27-2015

Hi Pascal.

Did you ever get this resolved? I have the same problem on my 10.6 system. RDP DN busy trigger is 1, but a second call gets bridged to the mobile?