×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

I have a SPA504G that will not power up. All of the buttons are lit & will not go off. Help!!!!

Unanswered Question
Jan 17th, 2013
User Badges:

       I have a SPA504G that will not power up. All of the buttons are lit & will not go off. Help!!!!

There is no factory reset allowed only the speaker, headphone & mic buttons will not go off.

This happens on POE or external power.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
testeven Thu, 01/17/2013 - 09:23
User Badges:
  • Cisco Employee,

Hi,


Is this a new phone or was it working before? Have you tried using a power brick instead?

Sounds like a defective phone and you might need to get an RMA.


Regards, 

Tere. 

If you find this post helpful, please rate! :)

eclewissr Thu, 01/17/2013 - 09:30
User Badges:

This is not a new phone.

Was working, but quit.

Tried power brick & poe.

Same result.

testeven Thu, 01/17/2013 - 09:46
User Badges:
  • Cisco Employee,

Did you chage anything at all? Firmware upgrade or any config on the phone?

Sounds like a hardware failure. If this is covered under guarantee or a valid contract it will be better to open a TAC SR and request a replacement.


Regards, 

Tere. 

If you find this post helpful, please rate! :)

Actions

This Discussion