I tried the described procedure, but the problem is the switch doesn't even  let me to trigger the startup menu! It just "jumps" over it and starts with the loading of the firmware..    See the software version beneath the SNMP?

19-Jul-2012 17:55:03 %INIT-I-InitCompleted: Initialization task is completed

19-Jul-2012 17:55:13 %SNMP-I-CDBITEMSNUM: Number of running configuration items loaded: 239

19-Jul-2012 17:55:13 %SNMP-I-CDBITEMSNUM: Number of startup configuration items loaded: 239
19-Jul-2012 18:55:21 %3SWCOS-F-COSFAILGTCNTR:  Failed to get counter on device

***** FATAL ERROR *****
Reporting Task: SNMP.
Software Version: 1.2.7.76 (date  19-Jul-2012 time  17:54:43)

***** DEBUG *****
DEBUG LOG IS EMPTY
0x16a614
0x167054
0x6bdc18
0x490518
0x4959e4
0x495bac
0x83b03c
0x83ffcc
0x5bc200
0x8aad68
0x87ca0c
0x435be8
0x437198
0x437e94
0x4386b4
0x60f3dc
0x121d3c

**************************************************
*****************  SYSTEM RESET  *****************
**************************************************

Don't know how to convince the switch to jump to the Startup Menu! I just can't success to see the screen which confirms loading existing firmware after 2 seconds (it seems like the switch just jumps over this procedure...?) and starts with loading... Any other manever, advice to succesfully resolve the situation? 

Regards, Andrej

Hi Andrej, if you can't run the recovery then you need to call the support center. It will likely result in RMA / replacement.

-Tom
Please mark answered for helpful posts

Hi, I have the same problem but the documment that you suggest have restrictions, could you share the procedure to try it??

thanks

I'm facing similar issue. But I can not access https://supportforums.cisco.com/docs/DOC-27000 .....