01-25-2013 12:16 AM - edited 03-21-2019 06:53 AM
I'm having a problem witch a SPA509G, the UC560 has a PRI card, is possible to manage 2 incoming calls on the phone, but a third one is not allow, it's like there's no more lines free.
How can I configurate the other bottons for allow more incoming calls.
I'm trying to do this in a UC560
CCA: 3.2
Software pack 8.6.1
CME: 8.6
CUE: 8.6.5
Solved! Go to Solution.
01-27-2013 01:09 AM
Hello Luis,
You may configure three ephone-dn with the same number and assign them to three buttons on the phone.
Under the ephone-dn you should include no huntstop and you may use preference under the ephone-dn to specify from which dn the hunt should start. Only after the last one you should have huntstop and configure the forwarding to the desired number.
E.g:
ephone-dn 13
number 1003
preference 1
no huntstop
ephone-dn 14
number 1003
preference 2
no huntstop
ephone-dn 15
number 1003
preference 3
ephone 3
button 1:13 2:14 3:15
HTH,
Alex
*Please rate helpful posts
EDIT: This can be accomplished in CLI only.
01-25-2013 02:18 AM
Hello Luis,
All SPA500 phones support only dual-line ephone-dns, that is why if you land all incoming calls from PRI to a single line key of SPA phone the, the third call will fail. You have several ways to solve this problem, but all of them require redesign of incoming call flow. As a suggestion - consider using hunt groups, blast groups or b-acd for incoming calls.
Regards,
Ivan Bondar
Sent from Cisco Technical Support iPhone App
01-25-2013 02:28 AM
Thanks Ivan!
I considered to use phone groups, but the client want that all the calls go to one phone, and after a third call, the call have to go to another extention.
Witch type of phone can manage more that two lines and works with UC500.
Regards
Luis Croquer.
01-25-2013 02:37 AM
Hello Luis,
I would aim for a 7960 / 7961 / 7965. Those phones can often be bought 2nd hand and work very well with the UC500 system. We use a mix of SPA525G2 SPA509 and 7960/7940 phones. You can have Octo-Lines on those phones with the UC500 - this is configruable from within CCA. 8 calls can then be handled on one single line.
The 7960/7940 tend to be of better quality / have less problems. The SPA phones sometimes crash during calls when you change the volume.
regards,
Fabian
01-25-2013 04:28 AM
Hello Luis,
If the task is to redirect the third call to another extension, why just not configure 'call forward busy' to point to another extension?
Example:
Ext: 201
Call forward busy: 202
Incoming call is coming on 201, if both lines are busy, the call will go to 202.
Does it make sense in your scenario?
Regards,
Ivan
01-26-2013 08:16 AM
Hello Ivan.
Actually I did that configuration before, but the client doesn't want that, the client want that the girl in the recepction can manage until 6 incomming calls.
By the way, I said before after the third call, but then the client changed his mind and ask me to redirect the calls after the sixth call.
Regards.
01-27-2013 01:09 AM
Hello Luis,
You may configure three ephone-dn with the same number and assign them to three buttons on the phone.
Under the ephone-dn you should include no huntstop and you may use preference under the ephone-dn to specify from which dn the hunt should start. Only after the last one you should have huntstop and configure the forwarding to the desired number.
E.g:
ephone-dn 13
number 1003
preference 1
no huntstop
ephone-dn 14
number 1003
preference 2
no huntstop
ephone-dn 15
number 1003
preference 3
ephone 3
button 1:13 2:14 3:15
HTH,
Alex
*Please rate helpful posts
EDIT: This can be accomplished in CLI only.
01-30-2013 11:49 AM
Hello Alexander.
I made the configuration and each ephone-dn got the number and it was possible to press for example ephone-dn 2, ephone-dn 3 and ephone-dn 4 and pick up a line to make a call, but the first line button on the phone witch is extention 139 it's still the button that manage the incoming calls, if there is a third call incoming the call is forward to anothe extention
Is it possible that the third incoming call goes to the ephone-dn 2 button?
01-31-2013 12:32 AM
Hello Luis,
If all the ephone-dn are set with number 139 you should remove from the first two with preference 1 and 2 the call-forward busy and call-forward noan.
E.g.:
ephone-dn 13
number 139
preference 1
call-forward busy 399
call-forward noan 399 timeout 20
no huntstop
ephone-dn 14
number 139
preference 2
call-forward busy 399
call-forward noan 399 timeout 20
no huntstop
ephone-dn 15
number 139
call-forward busy 399
call-forward noan 399 timeout 20
preference 3
huntstop
ephone 3
button 1:13 2:14 3:15
Then you should remove the call-forward from the first and the second ephone-dn by preference in this case ephone-dn 13 and 14. Enter the following command:
ephone-dn 13
no call-forward busy
no call-forward noan
ephone-dn 14
no call-forward busy
no call-forward noan
This should work.
HTH,
Alex
*Please rate helpful posts
01-31-2013 07:14 AM
Hello Alexander!
It works ok!
Now if I want to set up something else on that phone with the CCA the configuration windows of that extention show me several errors, but it's not more that the CCA doesn't understard the configuration that was made it with CLI.
Can you advice me some paper that explain how to configure the other type of button like; share, monitor, wathc, etc?
Thaks you so much for your help
Luis
Regards.
01-31-2013 10:56 AM
Hello Luis,
I am glad that it is working.
Please check the following document about the key separators and types:
https://supportforums.cisco.com/docs/DOC-9449
For the other phones CCA should work ok.
HTH,
Alex
*Please rate helpful posts
02-01-2013 12:44 AM
Hello Alex!
Yesterday I made the configuration of one of the SPA phone and everything was ok, until I made the same configuration to another phone, after made the configuration of the other phone, the first one changed in some button configuration, it was like a I was made it the change in the first one, it was a mess, I had to revert all the changes to avoid problem with the reception on incoming calls.
This was the configuration that I made
ephone 30
ephone-dn 1
number 139
label 139
description Ent Principal
name Ent Principal
preference 1
no call-forward busy
no call-forward noan
no huntstop
ephone 30
ephone-dn 2
number 139
label 139
description Ent Principal
preference 2
no call-forward busy
no call-forward noan
no huntstop
ephone 30
ephone-dn 3
number 139
label 139
description Ent Principal
preference 3
no call-forward busy
no call-forward noan
no huntstop
.
.
.
ephone-dn 8
number 139
label 139
description Ent Principal
preference 8
call-forward busy 399
call-forward noan 399 timeout 20
huntstop
ephone 30
button 1:1 2:2 3:3.....8:8
restart
exit
ephone 2
ephone-dn 1
number 101
label 101
description Judith Morera
name Judith Morera
preference 1
no call-forward busy
no call-forward noan
no huntstop
ephone 2
ephone-dn 2
number 101
label 101
description Judith Morera
name Judith Morera
preference 2
no call-forward busy
no call-forward noan
no huntstop
.
.
.
ephone-dn 4
number 101
label 101
description Judith Morera
name Judith Morera
preference 4
call-forward busy 399
call-forward noan 399 timeout 20
huntstop
ephone 2
button 1:1 2:2.....4:4
restart
exit
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