Solved: Using more than one telephony trigger in UCCX

Marc De Serio · ‎01-25-2013

Hello,

I have UCCX 8.02 SU4 HA over WAN. The primary box is working together with the secondary CUCM. The secondary UCCX is in another office with the primary CUCM. I want the script to be able to be accessible from two triggers connected to two DNs, one at each of the sites. Is there a way to configure this so that if one DN is unavailable (Site is down), the call tries the other DN?

Thanks.

Gergely Szabo · ‎01-25-2013

Hi,

yes, you can use the Call Forward on CTI Failure (or Call Forward No Answer/Busy) setting of the line of the CTI Route Point.

G.

View solution in original post

Gergely Szabo · ‎01-25-2013

Hi,

yes, you can use the Call Forward on CTI Failure (or Call Forward No Answer/Busy) setting of the line of the CTI Route Point.

G.

Marc De Serio · ‎01-25-2013

Thanks! Mad I didn't think of that. Too easy!