This is my first time working with the CCX Editor but we a main line that customers dial into and it plays a prompt, if they know the extension they can dial it at any time. What I need is to find out how to contruct a script so that once the have dialed the extension is plays a prompt that states what extension they are transfering to and/or the extension holders name for validation purposes.
I might be wrong here - I am not familiar with Cisco messaging products - but I believe Unity Connection has this feature (provided the target extension/user is also a Unity Connection user, and, of course, there's the correct call handler set up for this).
Basically without a specific TTS product add on for CCX, you are limited to a small amount of generated voice.
You can use the 'create generated prompt' to read out the extension number to the caller. Use that step to generate a prompt based on the String you captured in a previous step, and then send the output Prompt to a Play Prompt step.
What you won't get it to do (unless you have a TTS system) is read out the name of the target person.