Hi, I have a problem with importing Real time reports.
Release notes state that appropriate Data source should be configured before importing Real Time report templetes.
CUIC user guide states that UCCE Historical and UCCE Real Time data sources exist by default upon fresh installation. However, in my case, there are only CUIC and UCCX datasouces configured by default (UCCX pointing to db_cra). Should I create a UCCE Real Time Data source? What database/user should it use?
I'm running CUIC as a part of UCCX, not on standalone server.
You have to create your report on a premium version of CUIC, you can then export it and import it into CCX.
Are you trying to create a wallboard type display? this is from my lab system not a customer.
If you import the attached zip you will be able to create this display. This reads the rtCSQssummary table so remember to enable it it in "Real Time Snapshot Config"