AnyConnect Client (3.1.02040) - Windows 8 won't shut down

Answered Question
Feb 24th, 2013

I've noticed and issue with Windows 8 and AnyConnect Client version 3.1.02040.  I've tried various things to try to resolve this issue but have hit a brick wall.  Whenever, I run AnyConnect on my Windows 8 PC and then shut it down for the day, the PC won't turn off.  I've ensured my AnyConnect client is disconnected and then quit the application and even killed the VPN service.

Has anyone else seen this issue???   Any resolution???

I have this problem too.
21 votes
Correct Answer by drewjcomo about 1 year 11 months ago

I have an early version (still in the 3.1.040xx range), and it fixed it across the board as mentioned previously.  (I haven't tested 4059, however I would imagine that it should!)

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Overall Rating: 15 (1 ratings)
herve.panetto Thu, 02/28/2013 - 05:52

I have exactly the same problem with anyconnect 3.1.02040 and windows 8.

1st connecion to my VPN is working well. Teh the disconnexion is taking a very long time. Then, any way to use Internet of to start a new connexion (it seems that Anyconnect removed the IP configuration and DNS) and did not update it back after disconnecting: the only solution is to rebbot by switiching off the computer because a normal reboot takes seems to be infinite.

I would also support for any resolution.

ciscomax Thu, 02/28/2013 - 06:12

I've asked my colleagues, one is using Windows 8 Pro 64bit, AnyConnect 3.0.07059 / ASA 9.0.1 without any problems.

Can you test this constellation?

herve.panetto Thu, 02/28/2013 - 06:28

I am using Windows 8 Pro 64bits. I can downgrade my version of Anyconnect to 3.0.07059 if you tell me where I can download it because mine is automatically installed with this last version from my university server.

I do not know which version of ASA my university is using.

cpremo Thu, 02/28/2013 - 07:47

Make sure whoever manages your firewall turns off the automatic client update on connection.   Otherwise, your client will be automatically updated on connecting to the VPN tunnel.

Will AnyConnect 3.0.07059 have any issues running on an ASA5510 that is patched to ASA 9.1.1 and ASDM 7.1.1.52?  That is the patch level of my system.

herve.panetto Thu, 02/28/2013 - 07:55

Difficult to do that.

Our architecture is unque for the whole university with hundreds of users. I am not sure that they would agree to turn off automatic update only for my test.

I will try to ask, however.

Thanks

meschederu Thu, 03/07/2013 - 06:30

You might modify your local AnyConnectLocalPolicy.xml (

C:\Documents and Settings\All Users\Application Data\Cisco\Cisco AnyConnect VPN Client)

Change or insert:

true

(FAQ in german: http://www.lrz.de/fragen/faq/vpn/vpn39/)

regards,

Markus

ciscomax Thu, 02/28/2013 - 23:04

9.1.1 and 7.1.1.52 runs fine with that version. You can also check for the latest 3.0.0X (must be 8xxx)

xairrick1 Thu, 02/28/2013 - 11:30

I have 3.1.02026 and I have thie same problem where the AnyConnect client wont disconnect.   I also have the problem, where if I start AynConnect and then the WIndows 8 machine goes to sleep it will crash Windows 8  :-(

jason.searles Thu, 02/28/2013 - 12:49

I also have the same problem.  There is a few things that I have noticed...

1.  If you disable the Network List Service and the Network Location awareness Services and reboot, this problem does not occure.  However, when you disable these services, you are no longer able to manager you network connections.

2.  There are many errors that appear in the cisco anyconnect secure mobility client event log

System
-Provider
[ Name] acvpnagent
-EventID2
[ Qualifiers] 9216
Level2
Task1
Keywords0x80000000000000
-TimeCreated
[ SystemTime] 2013-02-28T20:36:21.000000000Z
EventRecordID942
ChannelCisco AnyConnect Secure Mobility Client
ComputerPC2578.swgao.int
Security
-EventData
Function: CThread::invokeRun File: .\Utility\Thread.cpp Line: 435 Invoked Function: IRunnable::Run Return Code: -32112629 (0xFE16000B) Description: BROWSERPROXY_ERROR_NO_PROXY_FILE


 

-Provider
[ Name] acvpnagent
-EventID2
[ Qualifiers] 9216
Level2
Task1
Keywords0x80000000000000
-TimeCreated
[ SystemTime] 2013-02-28T20:36:21.000000000Z
EventRecordID940
ChannelCisco AnyConnect Secure Mobility Client
ComputerPC2578.swgao.int
Security
-EventData
Function: CVirtualAdapter::IsVAEnabled File: .\WindowsVirtualAdapter.cpp Line: 2685 Invoked Function: CVirtualAdapter::IsVAEnabled Return Code: -33554423 (0xFE000009) Description: GLOBAL_ERROR_UNEXPECTED Unexpected VA status bits, 25174019


-System
-Provider
[ Name] acvpnagent
-EventID2
[ Qualifiers] 9216
Level3
Task1
Keywords0x80000000000000
-TimeCreated
[ SystemTime] 2013-02-28T20:36:21.000000000Z
EventRecordID936
ChannelCisco AnyConnect Secure Mobility Client
ComputerPC2578.swgao.int
Security
-EventData
Function: CVAMgr::cleanupAddress File: .\VAMgr.cpp Line: 2449 Invoked Function: CNetshDeleteAddress::Run Return Code: -31064051 (0xFE26000D) Description: NETSHCOMMAND_ERROR_PARSE_FAILED

I'm not sure what anyconnect is doing, but it appear when disconnecting something is prevting it from resetting all of the network settings.

ciscomax Thu, 02/28/2013 - 23:08

You are local administrator and have no antivirus or personal firewall installed?

cpremo Fri, 03/01/2013 - 07:21

Yes, I'm a local administrator on my PC.  No personal Firewall installed, but yes I'm running Norton 360.  That is required for my corporate policies to connect with VPN.

If you are asking if we can turn it off, yes, but to what point?  If it is a setting in the virus scan to allow the VPN application to run or execute some command, then we would need assistance from Cisco on that.

Speaking of Cisco, are they aware of this issue????

ciscomax Fri, 03/01/2013 - 07:24

Someone with this error has to open a case @ TAC.

Can you try to disable Norton and test it again? Perhaps Norton blocks the Agent while reconfiguring the network settings.

Alexandru Zamfir Sat, 03/02/2013 - 03:30

I have the same problem. Cisco any news regarding this issue?

cpremo Sat, 03/02/2013 - 23:19

I tried by disabling my Norton 360 firewall and virus protection.  No luck, still the same issue.  Won't reboot or shutdown.

I dud find this on the WEB.  Tried it without success.

Fortunately, there is an easy registry edit that has been found to frequently resolve this error:


1.Go to the Windows 8 Start Screen by pressing the Windows key.
2.Type regedit to initiate an application search, then press Enter to launch regedit.
3.Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnva
4.Locate the key DisplayName.
5.Right-click this key and select Modify.
6.In the value data field, erase everything and replace it with Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64 ?If you are running a 32-bit system, perform the same steps, but instead replace the entry with Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x86

7.Restart the Cisco AnyConnect client. The issue should now be resolved.

Old Value:  Cisco AnyConnect Secure Mobility Agent

Alexandru Zamfir Sun, 03/03/2013 - 00:54

Thanks for the reply cpremo. Tried it just now. Didn't help me either. Cisco any comments on this one?

Alexandru Zamfir Sun, 03/03/2013 - 23:39

cpremo,

I just did a fresh install of W8 x64 with nothing else on it. I fully updated it and then installed AnyConnect 3.1.02040. The same behavior appears. It is something wrong with AnyConnect I am sure of it now. I can provide DART logs if someone from Cisco is willing to check it out.

Alex.

ciscomax Sun, 03/03/2013 - 23:44

Can you reproduce this error also with a virtual Win8? If yes I'll try with a virtual Win8 on Virtualbox and open a case @ TAC.

Alexandru Zamfir Mon, 03/04/2013 - 01:39

I am sure that it will work ok on a virtual machine. I am pretty sure that it conflicts with some driver from Microsoft that is specific to my computer otherwise Cisco would fixed it by now. Maybe a chipset incompatibility or something. Anyway it is pretty important to note that with a fresh W8 on this machine it wont work. I cannot open a TAC case because I dont have a contract for this particular ASA.

cpremo Mon, 03/04/2013 - 09:33

Some one suggested this in an offline E-Mail:

cpremo try this:

  • Right click on My Computer > Manage > Services and Applications > Services> Select the Cisco AnyConnect VPN Agent.

  • Right click Properties, then log on and select Allow service to interact with the desktop.

I tried it without any success.  Still won't shut down.  I've even had a couple of DSOD due to this issue.

herve.panetto Sun, 03/10/2013 - 09:34

HI,

I have done all suggestions bellow and it did not work.

I tried to reinstall Anyconnect from our web portal but I was not able to reinstall it: the installation tried to connect and did not succed to do so.

Then, I decided to completely remove Anyconnect from my computer , then reboot, then install a fresh one (still version 3.1.02040) and .... everything is working now.

I do not know why but it works, at least till now.

Hope you solve also your issues.

Best

xairrick1 Sun, 03/10/2013 - 10:59

Thanks Herve!!!

Removed AnyConnect  & Cisco WebEx

Rebooted!!!! 

Re-installed AnyConnect

Now I can shut down the VPN connection and I can shutdown/sleep windows without crashing.

Alexandru Zamfir Mon, 03/11/2013 - 22:25

Eric Labashosky wrote:

Thanks Herve!!!

Removed AnyConnect  & Cisco WebEx

Rebooted!!!! 

Re-installed AnyConnect

Now I can shut down the VPN connection and I can shutdown/sleep windows without crashing.

Tried this but for me it didn't help. Same behavior.

meschederu Thu, 03/07/2013 - 06:26

We see similar problems here:

- long time to disconnect, about 40 secs.

- users reported bluescreens during shutdown

Workaround:

We rolled back our production environment to 3.0.10057 which seemed to work.

Testing 3.1.02040 om an VM with Windows 8 showed no issues.

As we are running a dual stack IPv4/IPv6 network, connecting over a IPv4 only network (WLAN) sometimes seemed to work.

Markus

Seamus_0g Mon, 03/11/2013 - 20:57

Same problems with 3.1.02040. Will try to reinstall.

Seamus_0g Sun, 03/24/2013 - 14:34

I uninstalled 3.1.02040, restarted, installed 3.1.00495 and no more sleep crashes or shutdown issues.

josh.patton Tue, 03/12/2013 - 17:36

I have the same issue.  When doing a restart/shutdown of the windows 8 box if you are patient you should get a BSOD -

power_driver_state_failure - 0x0000009f

This seems to be a link between the Anyconnect and A/V or maybe other security apps.  I have tried Sophos and Kaspersky.  If either are removed the issue no longer occurs BUT duing my troubleshooting I have had several instances where I didn't have the issue either so I could be off mark.  Same symptoms as eveyone else -

VPN disconnect takes 10 to 30 seconds

VPN will not connect again until after a reboot - accept banner then get "the VPN client driver encountered an error"

Reboot or shutdown windows takes an extended period of time and bug check occurs.

Alexandru Zamfir Tue, 03/12/2013 - 23:39

I don't use any third party antivirus and it is the same. I don't think is A/V related!

xairrick1 Wed, 03/13/2013 - 06:22

@josh  I had the exact same symptoms that you described. Right now I'm working without any problems (knock on wood).   Uninstall/reboot/reinstalled worked for me, others have said that didn't fix them.

cpremo Wed, 03/13/2013 - 07:29

I've tried the uninstall, reboot and reinstall without success.  However, I did have Cisco Jabber installed as well.  I'll try uninstalling all Cisco products and retry tonight.

josh.patton Thu, 03/14/2013 - 19:39

I have tried several versions with no luck.  Uninstall/reboot/reinstall sometimes gave me positive results for a few connections but always back the the same results

VPN disconnect takes 10 to 30 seconds, cannot connect again until a reboot and a reboot or shutdown of windows 8 takes an extended period of time and bug check occurs.  Does anyone have a TAC case open that can be referred to so this isn't taken as an isolated issue?

drewjcomo Sat, 03/23/2013 - 22:39

I am having the exact same problem.  It appears that something happens to the network adapter on the disconnect.

When I boot the machine clearly, the 'Network' icon in the system tray appears just fine.  When I connect to my company's VPN using AnyConnect, the icon still remains fine.  However on disconnect, it puts a yellow bang indicator alerting that there is a problem.

At this point, most applications are telling me that they cannot connect since I am not connected to the Internet, however I still am.  (Browsing and Outlook appear to be working fine, however other apps like the Windows Store and Steam tell me that I am not connected.)

If I go to the typical adapter settings area and I right click my network adapter to disable it, the option to disable appears, however nothing happens with the adapter.  (It actually is in a really odd state since it can't detect a network cable disconnect if I try that.)

When I reboot or shutdown, the computer will eventually crash with a BSOD claiming a NETWORK_DRIVER_TIMEOUT_FAILURE.

The machine works perfectly fine as long as I don't make a VPN connection with AnyConnect.

(I've moved back temporarily to IPSEC using Shrew...)

jklein6996 Sun, 03/24/2013 - 12:17

I have the same problem with 3.1.02026. I have done some extensive testing and here is what I discovered. Please note that this was the work I did on my system and what I post here may not work on your system, so test carefully.

When I run 3.1.02026, I see the following symptoms (and some of this is repeated from other posts):

1. The VPN client takes 30-40 seconds to Disconnect the connection.

2. When trying to establish a new connection, the client gets all the way up to establishing the VPN adaptor and then dies with a VPN client error.

3. In the Network Connections menu, you can right click and Disable/Enable an adaptor and it doesn't do anything.

4. If you open up the Status menu for an adaptor and try to disable it there, it just sits there and does nothing (no CPU utilization)

5. If you try to delete any software that has to delete a network adaptor (this happened when I tried deleting AnyConnect without a reboot), the uninstall hangs. I had to use Fix It uninstall and CCleaner to finish cleaning out the package.

6. When you open a Command Prompt and use nslookup for DNS queries, the queries time out with no response. This could explain why people are reporting intermittent Internet access. If a site was cached or you used an IP address, it would work. Applications like Outlook and Webex Connect still worked, but couldn't web browse much.

7. Ping still worked (via IP address)

8. Putting the computer to Sleep would cause it to Blue Screen

9. Shutdown and Restart would take a very long time. I usually just held the power button to shut it off.

I took the advice of one of the prior posters and downgraded to 3.0.10057. I have been able to connect/disconnect several times over the last few hours and I have not had the problem.

What I also noticed (as this is key), is that the problem only seem to occur when using my USB to Ethernet adapter and not my Wireless adapter. When I looked a little more closely, I noticed something that may be key to the issue. My Wireless Adaptor (Intel Centrino Advance N-6235) is running a fully compatible Windows 8 driver. My USB to Ethernet adaptor (AX8872 and AX8872B, I have two of them) seem to be running Windows 7 drivers. The drivers installed correctly at the time and they work fine when I'm not using the VPN client. I believe I read somewhere that Windows 7 software and drivers are supposed to work on Windows 8 and I haven't had any problems (except for the VPN).

What may be happening is that the new 3.1.02026 and 3.1.02040 VPN packages may be more sensitive to the use of Windows 7 drivers (or not fully compatible with Windows 8) than the 3.0.10057 VPN package. What you may want to do is verify that your network adaptor is a fully compatible Windows 8 driver or downgrade to 3.0.10057 and try that. So far the downgrade is working for me. I plan to do some more testing to see if I can glean anymore useful information. If I do, I will put out an updated post.

xairrick1 Mon, 03/25/2013 - 06:53

Thanks Jonathan  I had and older version of the Intel Centrino Advanced N-6205 driver (dated 10/7/11 ie windows 7 driver).  I did an update from the device manager and it updated to a version dated 10/4/12.   Fired up AnyConnect and the computer was able to go to sleep with out any problems (normally I would have to discconnect first otherwise i would get a BSOD when sleeping).

jklein6996 Mon, 03/25/2013 - 12:27

I opened a TAC case with Cisco this morning, as I can show that I get the error using one adapter, but not using the other adapter on my machine. If I get a response back from Cisco that is useful, I will post it to this list.

cpremo Mon, 03/25/2013 - 14:54

Sorry for being away from this thread for so long.  I've finially configured my VPN device to not push the client update and will try testing with the 3.1.01065 version tonight.  I'll post my results tonight.  Not sure about the driver issue mentioned above, but since my PC is a Dell XPS 8500 pc running Windows 8 Professional, not sure if that is relivent to my issue.

My PC is directly connected to my home router (CAT5e cable) and has a Realtek PCIe GBE Family Controller with a driver date 6/12/2012 version 8.2.612.2012.

I’ve opened a case with Cisco and will provide them my results tonight.

Last night I tested the VPN again a ran an "ipconfig /all" after disconnecting (see below).  Again, I couldn't restart the PC with out hard powercycling the PC.

*********************************************************************

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\Chris>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Chris-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Cisco AnyConnect Secure Mobility Client V
irtual Miniport Adapter for Windows x64
   Physical Address. . . . . . . . . : 00-05-9A-3C-7A-00
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 671090074
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-7F-69-8F-F4-B7-E2-0F-1D-F7

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : 96-B7-E2-0F-1D-F7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : F4-B7-E2-0F-1D-F8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 90-B1-1C-81-01-8E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1d5b:ce7c:4025:730f%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, March 19, 2013 8:12:40 PM
   Lease Expires . . . . . . . . . . : Monday, March 25, 2013 2:15:00 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 361804060
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-7F-69-8F-F4-B7-E2-0F-1D-F7

   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)
   Physical Address. . . . . . . . . : F4-B7-E2-0F-1D-F7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F0B95F77-E66A-46EF-BB5F-DADBEB666E85}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Chris>

*********************************************************************

cpremo Mon, 03/25/2013 - 17:35

OK, I successfully removed the 3.1.02040 client, rebooted my PC.  I then installed the 3.1.0.01065 client, logged into, disconnected, logged back into and disconnected from the VPN service and was able to reboot my PC with no issues.  The disconnects were fast and no issues were noted.  So it seems that it definately is the newer client (3.1.02040).

jklein6996 Mon, 03/25/2013 - 19:04

It appears to be both 3.1.02040 and 3.1.02026.

rklister82 Mon, 04/08/2013 - 13:32

3.1.0.01065  worked for me. The newest versions do not.  Thanks guys!

drewjcomo Tue, 03/26/2013 - 21:08

All,

I have a direct business relationship with Cisco and have brought this to their attention.  I have reached out to a few of you to get your TAC cases for internal escalation, however if you have a TAC case # directly relating to this and I haven't reached out to you directly, please PM your case number directly to me.

All of them are being forwarded directly up the chain for immediate visability.

Thanks!

Drew

cpremo Thu, 03/28/2013 - 13:16

Just got off the phone with Cisco on my TAC case.  They basically said that there is an issue with NDIS6 drivers and other Windows 8 updates and the AnyConnect Client 3.1.02040.  Since my testing is limited to just one test PC (The only Windows 8 we have) I couldn't justify pushing the case up the development tree.

jklein6996 Thu, 03/28/2013 - 13:22

I have an open TAC case and will be testing this weekend. I will test both 3.1.02026 and 3.1.02040 and provide Cisco the DART log results. I will let you know how I make out.

cpremo Wed, 04/10/2013 - 17:20

I just tested the newest AnyConnect Client (version 3.1.03103) and still have issues.  So I reverted back to Version 3.1.0.01065.

drewjcomo Thu, 04/11/2013 - 14:23

I'm making some progress directly with Cisco on this.  (We are making progress!)

mhoward@rklesol... Tue, 03/26/2013 - 20:50

Definitely went from working (3.1.01065) to not working (3.1.2 and above).  If you run a route print after disconnecting you can see that it doesn't remove the static routes added after connecting.  Manually removing them fixes any local network issues but the dreaded shutdown issue still exists regardless.

Message was edited by: Micah Howard - corrected versions

Dan Coats Thu, 04/18/2013 - 17:31

Anyone else made any progress with this? I personally cannot duplicate it with any of my devices using intel, or broadcom drivers but have had a report of the same when using 3.1.03103 and a Realtek NIC.

drewjcomo Thu, 04/18/2013 - 19:13

All,

The Cisco devs have identified the exact issue and I have confirmed the fix on the machines that I was personally having the problem on.  I suspect that a fixed version of the software will be made publically available within the next few weeks or so.

Hang tight!  As soon as I know that it's posted, I'll reply back again here.

Thanks!

Drew

Marcel Maeder Fri, 06/21/2013 - 06:38

Do you know the bug id?

drewjcomo Fri, 06/21/2013 - 07:10

Marcel,

Unfortunately, I don't.  I've been having direct e-mail conversations with the engineers working on the problem and not through direct support means.

I'll check back with them today and see if there is any new guidance on release dates.

ksulicensing Thu, 05/16/2013 - 19:26

Any word on when this fix will be included in a release? I just installed 3.1.03103 (which was released April 1st) on a clean Windows 8 install (no AV or 3rd party firewall) and it still has this same issue.

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Posted February 24, 2013 at 1:16 AM
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