ā03-01-2013 04:21 PM - edited ā03-16-2019 04:01 PM
Hi ,
I have a customer who is a supervisor , his problem is when he tries to open the "Supervisor Record Viewer" to listen to the recordings the window doesn't appear , He is suppose to see the following window but nothing happens. I have already checked his Windows Firewall which is disabled .
Is there anything else that I need to check or disable.
Please help.
Saima
Solved! Go to Solution.
ā03-01-2013 08:11 PM
Hi Saima,
Please refer the below link and check if you are using the supported platform for the CSD desktop,
In a High Availability system, recordings can be stored on either of the two recording servers, and all are displayed in Supervisor Record Viewer. If one of the servers becomes inactive and cannot be accessed, the recordings stored on that server cannot be played, even though they continue to be displayed in Supervisor Record Viewer.
You cannot play back a recording while you are monitoring a call.
Hope this helps.
Anand
pls rate helpful posts !!
ā03-01-2013 08:11 PM
Hi Saima,
Please refer the below link and check if you are using the supported platform for the CSD desktop,
In a High Availability system, recordings can be stored on either of the two recording servers, and all are displayed in Supervisor Record Viewer. If one of the servers becomes inactive and cannot be accessed, the recordings stored on that server cannot be played, even though they continue to be displayed in Supervisor Record Viewer.
You cannot play back a recording while you are monitoring a call.
Hope this helps.
Anand
pls rate helpful posts !!
ā06-18-2013 09:12 AM
Finally I was able to get it fixed .
According to the compatibility matrix mentioned above by Anchoudh, for UCCX 8.0(2)SU4 the CAD version should be 8.0.2.500 and not 8.0.2.9 with windows XP SP3
Customer was running the older version 8.0.2.9 which is not compatible with Windows XP SP3.
Thank you for your help.
Saima
ā03-02-2013 02:27 AM
Hi
If the window just doesn't appear that suggests some problem with the windows or supervisor installation. I would first check the supervisor logs in c:\prog files\cisco\desktop\log to see if anything interesting is logged when you try to open the window.
If there's nothing there I would remove Supervisor completely, reboot and reinstall.
Aaron
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