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Attendant console - delay when answering a call

Allan Choo
Level 1
Level 1

‎03-04-2013 12:43 PM - edited ‎03-19-2019 06:22 AM

Hi can someone point me in the right direction with the following issue:

We are running cisco unified attendant console ver. 8.6.2.11. calls comes into unity and is fowarded to the attendant console for the receptionist to answer. it has been working fine for a while now and just recently when the receptionist answers the call, there would be a slight delay before we can hear each other, making you say hello twice since the first one was not connected yet. it seems that the delay is anywhere from 1 to 3 seconds long sometimes.  Could this be an issue with the CTI point or maybe the TSP?

Regards,

Allan

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fjlopezderego
Level 1
Level 1

‎07-14-2015 04:15 AM

Hi Allan,

    Did you manage to solve this issue? I'm facing the same!

 

Regards,

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jeroenhermans
Level 5
Level 5
In response to fjlopezderego

‎05-25-2016 03:16 AM

Hi,

Were you able to resolve this issue?

Thanks,

Jeroen

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