I have IP Phone 7965 with Cisco Unified Communications Manager Express 8.6 with the router 3945. In this IP Phone i want to implement phone busy if the user is talking with another phone line.
I have found the command and implemented but still it doesnt work. This is command which i have added :
The above code says, if the user receives the call and when the second caller dials that same phone then that user should receive the line as busy.
Currently the IP Phone does not have this facilities, due to that our staffs are complaining about the Phone not been received as when the phone lines are been used and when the second person dials the phone rings and seems that the person is not receiving the call.
Can anyone help me how to make the phone busy when the phone is in busy.
Refer below link and see section "busy-trigger-per-button " . It says
To set the maximum number of calls allowed on an octo-line directory number before activating Call Forward Busy or a busy tone, use the busy-trigger-per-button command in ephone or ephone-template configuration mode.
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busy-trigger-per-button will definately resolve your issue. I think you are using dual line configuration.
Make your ephone-dn as octa line and it will work.
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