ā03-18-2013 06:16 PM - edited ā03-21-2019 07:07 AM
Hi
I have a UC-560 and I want to send automaticaly the CDR for all outgoing call to the FTP server.
i have config the UC560 as follows:
gw-accounting file primary ftp 192.168.0.107:21/CDR username CDR password <removed> acct-template callhistory-detail maximum buffer-size 15 maximum retry-count 3 maximum fileclose-timer 300 maximum cdrflush-timer 245 cdr-format compact
However I am not able to ftp the CDR files to my Call Accounting Server. I got this from my ftp client:
Status: Connecting to 192.168.0.19:21...
Status: Connection attempt failed with "ECONNREFUSED - Connection refused by server".
Error: Could not connect to server
Also I found this in the logs:
539 2638347 Jan 18 2013 10:07:18 -05:00 cdr.Grove_Ochi.01_18_2013_09_02_09.013 540 0 Jan 18 2013 10:09:58 -05:00 cdr.Grove_Ochi.01_18_2013_10_09_58.226 541 0 Jan 18 2013 10:09:58 -05:00 cdr.Grove_Ochi.01_18_2013_10_09_58.546 542 0 Jan 18 2013 10:09:58 -05:00 cdr.Grove_Ochi.01_18_2013_10_09_58.866 543 0 Jan 18 2013 10:09:58 -05:00 cdr.Grove_Ochi.01_18_2013_10_09_59.286 544 0 Jan 22 2013 16:56:30 -05:00 cdr.Grove_Ochi.01_22_2013_16_56_31.946 545 0 Jan 22 2013 16:56:32 -05:00 cdr.Grove_Ochi.01_22_2013_16_56_32.270 546 0 Jan 22 2013 16:56:32 -05:00 cdr.Grove_Ochi.01_22_2013_16_56_32.590 547 0 Jan 22 2013 16:56:32 -05:00 cdr.Grove_Ochi.01_22_2013_16_56_33.010 548 0 Jan 22 2013 16:56:32 -05:00 cdr.Grove_Ochi.01_22_2013_16_56_33.330 549 0 Mar 18 2013 12:54:36 -04:00 cdr.Grove_Ochi.03_18_2013_12_54_36.003 550 0 Mar 18 2013 12:54:36 -04:00 cdr.Grove_Ochi.03_18_2013_12_54_36.339 551 0 Mar 18 2013 12:54:36 -04:00 cdr.Grove_Ochi.03_18_2013_12_54_36.763 552 0 Mar 18 2013 12:54:36 -04:00 cdr.Grove_Ochi.03_18_2013_12_54_37.091 553 0 Mar 18 2013 12:54:36 -04:00 cdr.Grove_Ochi.03_18_2013_12_54_37.415 554 0 Mar 18 2013 12:54:36 -04:00 cdr.Grove_Ochi.03_18_2013_12_54_37.739 555 0 Mar 18 2013 12:54:38 -04:00 cdr.Grove_Ochi.03_18_2013_12_54_38.163 556 0 Mar 18 2013 19:18:30 -04:00 cdr.Grove_Ochi.03_18_2013_19_18_30.392 557 0 Mar 18 2013 19:18:30 -04:00 cdr.Grove_Ochi.03_18_2013_19_18_30.716 558 0 Mar 18 2013 19:18:30 -04:00 cdr.Grove_Ochi.03_18_2013_19_18_31.036 559 0 Mar 18 2013 19:18:30 -04:00 cdr.Grove_Ochi.03_18_2013_19_18_31.460 560 0 Mar 18 2013 19:18:30 -04:00 cdr.Grove_Ochi.03_18_2013_19_18_31.780 561 0 Mar 18 2013 19:18:32 -04:00 cdr.Grove_Ochi.03_18_2013_19_18_32.100 562 0 Mar 18 2013 19:18:32 -04:00 cdr.Grove_Ochi.03_18_2013_19_18_32.420 563 0 Mar 18 2013 19:37:28 -04:00 cdr.Grove_Ochi.03_18_2013_19_37_29.323 564 0 Mar 18 2013 19:37:28 -04:00 cdr.Grove_Ochi.03_18_2013_19_37_29.659 565 0 Mar 18 2013 19:37:28 -04:00 cdr.Grove_Ochi.03_18_2013_19_37_29.995 566 0 Mar 18 2013 19:37:30 -04:00 cdr.Grove_Ochi.03_18_2013_19_37_30.331 567 0 Mar 18 2013 19:37:30 -04:00 cdr.Grove_Ochi.03_18_2013_19_37_30.767 0 bytes available (260177920 bytes used)
Tried to flush the CDR files out of the flash but that is not working. I restarted the UC560 but nothing changes.
What am i doing wrong? Help!
ā03-18-2013 07:09 PM
Hi,
I know it says connection refused, but im assuming the UC can actually talk to that ftp server?
Also have you verified that the server is accepting incoming requests from the UC?
Another thing to try, is an anonymous account for testing purposes.
Regards
Yasien
ā03-19-2013 08:51 AM
Hello,
I looked at your config, and I am not sure of your FTP line:
gw-accounting file primary ftp 192.168.0.107:21/CDR username CDR password
The believe the format should be:
gw-accounting file primary ftp 192.168.0.107:21/username XXXX password XXXX
You can test the FTP fuctionality by copying a file to your FTP server:
copy flash:testfile.txt ftp://username:password@192.168.0.107
Also, you cannot "flush" the files from flash, they will need to be deleted, or
manually moved if you would like to keep them.
Thank you,
Darren
ā03-20-2013 03:08 PM
I added the backup location as follows:
gw-accounting file primary ftp 192.168.0.107:21/cdr username CDR password
secondary ifs
acct-template callhistory-detail maximum buffer-size 15 maximum retry-count 3 maximum fileclose-timer 300 maximum cdrflush-timer 245 cdr-format compact
and the log showed this
572 0 Mar 18 2013 21:16:34 -04:00 cdr.Grove_Ochi.03_18_2013_21_16_34.996 573 0 Mar 20 2013 14:46:06 -04:00 flash.Grove_Ochi.03_20_2013_14_46_07.632 574 0 Mar 20 2013 14:48:08 -04:00 flash.Grove_Ochi.03_20_2013_14_48_08.250 575 0 Mar 20 2013 14:48:08 -04:00 flash.Grove_Ochi.03_20_2013_14_48_08.706 576 0 Mar 20 2013 14:48:08 -04:00 flash.Grove_Ochi.03_20_2013_14_48_09.062 577 0 Mar 20 2013 14:48:08 -04:00 flash.Grove_Ochi.03_20_2013_14_48_09.418 578 0 Mar 20 2013 14:48:08 -04:00 flash.Grove_Ochi.03_20_2013_14_48_09.874
The UC560 stop writing the CDR files. How do I get the UC560 to do
copy flash:testfile.txt ftp://username:password@192.168.0.107 ?
ā03-21-2013 06:10 AM
Hello,
It sounds like the files are still not getting to the FTP server. They are going to the secondary location.
Remove:
secondary ifs
This tells the unit to send the files to a secondary location (flash) if the primary (FTP) location is not availalble.
You can test the FTP by flushing the information to send it to the FTP server immediately by using the following command:
file-acct flush with close
To test the FTP, you should enter into CLI and then use the copy command listed. (replace "testfile.txt" with a file located on the root of flash.)
copy flash:testfile.txt ftp://username:password@192.168.0.107
Thank you,
DArren
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