I am running UCCX System version: 188.8.131.5202-22 with the language en_US installed. I am trying to replace the system generated prompts for a telephone number to be the localized voice talent.
1. I have enabled the System > System Parameters > User Prompts override System Prompts is set to enabled.
2. I created the following prompt directory /gen/number/ and /gen/telephone.
3. I uploaded prompts (recorded by UCCX) to both of these directories.
4. Very simple script, accept, get calling number, generate prompt, play prompt, terminate call, end.
5. The generated prompt is always using the default installed system prompts and not playing the user uploaded prompts.
Is a restart of the UCCX engine required for this change to take place?