Cannot Upgrade CUE

mark · ‎03-28-2013

Hello,

I have a UC520 that does not upgrade CUE. I am trying to upgrade to 8.2.0. When usine CCA, I was able to upgrade CME IOS but it failed on the CUE. I tried upgrading CUE on it's own and it failed as well. I now tried upgrading using boot helper command, it starts to copy the file from the TFTP server and then then it aborts? I am thinking a space issue? I don't know.

Thanks

danplacek · ‎03-28-2013

Can you post the terminal output from your boot helper attempt?

-Dan

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jadavies.jr · ‎03-28-2013

I had this issue recently as well and moving the call processor back to it's default voice and data VLAN's resolved the issue and I was able to complete a software pack upgrade in full. I suppose it could had been a coincidence though.

mark · ‎03-28-2013

ServicesEngine boot-loader>

ServicesEngine boot-loader> config

IP Address [10.1.10.1] >

Subnet Mask [255.255.255.252] >

TFTP Server [192.168.1.84] > 192.168.1.79

Gateway [10.1.10.2] >

Default Helper-file [cue-installer.uc500.8.0.6] >

Ethernet Interface [internal] [internal] >

Default Boot [none|helper|disk] [disk] >

Default Bootloader [primary|secondary] [primary] >

Erasing Flash...

. done

Erased 1 sectors

Writing to Flash...

64 KBdone

ServicesEngine boot-loader>

paolo bevilacqua · ‎03-28-2013

The log above does not show an actual boot attempt.

mark · ‎03-28-2013

Looks like there is an issue with my switch and the UC. Once I connected directly to the UC, the upgrade went through. I may need to upgrade my switch and check my uplink ports. Thanks for the help