Factory reset

meteorboris · ‎03-28-2013

SPA303 phone will not factory reset after entering password. It doesn't prompt me with "wrong password Retry" just stays with a blinking cursor waiting for me to enter something else. S.P. tells me phone is toast but all I did was switch it to SPCP mode from SIP Community Support Ticket Information:

wendellprincipe · ‎04-12-2013

firmware version?

meteorboris · ‎04-12-2013

software version 7.4.8a

I don't see the firmware version

meteorboris · ‎04-12-2013

I obtained the factory reset code but it will not accept it.

Dan Miley · ‎04-12-2013

do you have A UC? if you are setting the phone for a UC, it should automatically provision.

Check the gui of the UC and see if it has been discovered.

did you set a password, or did someone else set a password on it?

Can you get to the web interface and set to SIP mode?

admin - advanced - voice - system (I think)

or get to http://IP.OF.PH.one/admin/spacfg.xml ?

That may allow you to delete the admin password ...

meteorboris · ‎04-26-2013

No I can't get into the web interface. When I try .xml page I get the source code.

meteorboris · ‎04-26-2013

I can get into the gui without admin rights but when I use xml callout the page turns to source code.