CDR Not working

Unanswered Question
Apr 11th, 2013


we activated the services but CDR not working and showing followign massage

* For the following Nodes, CDR Enabled Flag is not activated though CallManager Service is activated. Hence no CDRs will be generated on these nodes. 

* Cluster wide parameter 'Call Diagnostics Enabled flag' is set to false. Hence no QoS information will be generated on calls. If required, please configure the same from service parameter page for Call Manager service.

please suggest.

I have this problem too.
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Ayodeji oladipo... Thu, 04/11/2013 - 02:54

You need to go CUCM and enable those parameters.

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Jayesh Prajapati Thu, 04/11/2013 - 03:00

thanks for reply.

as I have checked , it's activated .

can you suggest me steps for where I can verify it ?


Ayodeji oladipo... Thu, 04/11/2013 - 03:04

Go to CUCM>Service parameters>Select the servers you want CDR enabled on> then select CUCM service

Scroll down to ...


CDR enabled....Set it to True

Cluster wide parameters:

Call Diagnostics Enabled: Enabled when CDR flag is set to True

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islam.kamal Thu, 04/11/2013 - 03:01


you have to do the below

1-Check in Serviceability -> Tools -> CDR Management what your settings are under "General Parameters". CUCM is purging the records out of it's database based on parameters set there.


Check that CDRs haven't become disabled. System -> Service Parameters -> (Server) -> CallManager -> CDR Enabled Flag

Thank you

please rate if this will help


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Posted April 11, 2013 at 2:49 AM
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